Worked as an Assistant Store Manager at SmartStop Self Storage. Experienced Customer Service Representative with a demonstrated history of working in the Customer-oriented industry. Skilled in Management, Administration, Leadership, Teamwork, Assisting Others, Responsiveness, and Intellectually Curious. Substantial operations professional with a College Diploma in International Business from Seneca College.
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Leasing SpecialistGoeasy Ltd. Feb 2024 - Jul 2024Halifax, Nova Scotia, Canada•Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.•Capitalize on various cross-sales and add-on products maximizing retail store growth.•Communicate the terms and conditions of our financial products.•Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store.•Secure all required information to fulfill customer applications for products and services with strong attention to detail.•Be open by transparently communicating the terms and conditions of our lease agreements and follow best-in-class sales practices to minimize future collections. -
Assistant Store ManagerSmartstop Self Storage Mar 2023 - Jan 2024Toronto, Ontario, Canada• Conduct daily operation of the storage facility.• Assisting customers with storage rentals, lease preparation, and required paperwork.• Daily banking deposits.• Management of funds received and report preparation.• Merchandise inventory control and sales.• Collections and local marketing. -
Site ManagerVanguard Self Storage Jun 2022 - Mar 2023Richmond Hill, Ontario, Canada• Daily administrative duties, filing, renting units, understanding, and explaining rental contracts and insurance coverage, and selling moving supplies.• Site safety and security.• Property management, maintenance duties, managing daily operations of a self-storage facility.• Preparing reports regarding rentals volumes, merchandising sales, seasonal rental values, and prepare reports for head office.• Study market trends to determine consumer demand, potential rental volumes, and the effect of competitors' operations on rentals and pricing.• Ordering, selling, and maintaining moving and packing supplies in the storefront. -
Assistant Store ManagerSmartstop Self Storage Apr 2021 - May 2022Toronto, Ontario, Canada• Conduct daily operation of the storage facility.• Assisting customers with storage rentals, lease preparation, and required paperwork.• Daily banking deposits.• Management of funds received and report preparation.• Merchandise inventory control and sales.• Collections and local marketing. -
Customer Service SpecialistOptima Communications International Feb 2021 - Apr 2021Toronto, Ontario, Canada- Carry out telephone service activities by receiving a high volume of inbound customer inquiries and identifying the needs of the customers through the use of comprehensive and/or listening skills, the use of probing questions, understanding customer concerns, and resolving such needs. - Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, related to the utility industry.-Address payment arrangement requests, research and resolve customer problems such as high bills, opening, and closing accounts, meter reads.-Attain and input data and display dependability, flexibility and, adaptability to meet our customer service goals and customer needs. -
Customer Service RepresentativeMaybes Restaurant May 2020 - Feb 2021Toronto, Ontario, Canada• Assisting customers with their needs.• Serving customers.• Cleaning and arranging the restaurant. -
Customer Service RepresentativeCompass Group Jun 2019 - Apr 2020Toronto, Ontario, Canada• Assisted customers with their needs on a daily basis.• Worked with the customer service team collaboratively to help customers experience a pleasant experience. • Effective communication with the customer.• Organized the delivery of goods and products.• Arranging and organizing the store.
Romeo R. Education Details
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Gpa-3.30 -
Business
Frequently Asked Questions about Romeo R.
What is Romeo R.'s role at the current company?
Romeo R.'s current role is Assistant Store Manager.
What schools did Romeo R. attend?
Romeo R. attended Seneca College, Notre Dame College.
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