Rc David Email & Phone Number

Valenzuela, Ncr, Ph

- Penetration Testing- Automation- Mobile Penetration Testing- REST API- RESTful Web Services

IT Security Infrastructure and Securing IT systemsInformation Security Awareness ProgramInformation Security Governance FrameworkInformation Security Policies, Standards and ProceduresAccess control Management and Developing Access models

• Escalation point of Contact for all Technical Issues• Responsible for everything Technical on the VAPT of Automated Team & Quality Phase of the Scanning Team for Asia Pacific & Japan• Leads technical training to all testers. (Basic/Advanced)• Technical Lead for APJ Dynamic Team

• Conducts Automated & Manual Web Application Vulnerability Assessment & Penetration Testing• Advanced Manual Vulnerability Testing and Web Services• Creates technical reports based on findings and providing consultancy to customers on risk assessment and vulnerability remediation.• Quality Assurance on validated scans which covers all severity levels.• Leads Technical Training(Basic, Advanced, TypeB and Remediation) to all Testers.

Providing first class technical support to Sophos customers of Endpoint Security and Control, Data Encryption and Mobile Control by troubleshooting, analyzing, replicating and diagnosing issues in line with departmental service levels and best practice, with a focus on quality working and customer satisfaction.Providing technical support to customers via telephone and email in line with departmental measuresEnsuring that high levels of customer service and any SLAs are… Show more Providing first class technical support to Sophos customers of Endpoint Security and Control, Data Encryption and Mobile Control by troubleshooting, analyzing, replicating and diagnosing issues in line with departmental service levels and best practice, with a focus on quality working and customer satisfaction.Providing technical support to customers via telephone and email in line with departmental measuresEnsuring that high levels of customer service and any SLAs are metHandling challenging and advanced support issuesMeet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scoresResearching incidents by replicating customer issues within a test environmentReview cases for technical complexity and make recommendations to team members with regards to escalation according to departmental best practicesAdherance to Sophos Support Services best practices Producing technical articles based on support incidentsParticipating in regular team meetings and team training Show less

Provides support for all areas of technical support functions including in-house programs, network problems, hardware and software and handles second level of technical support such as file server access, active directory management for more than 2000 workstations, Internet access and Setup & Configuration of access switches. Guides new teammates on performance areas as needed and imparts technical knowledge. Carry out other service request task relating to different kinds of software, hardware… Show more Provides support for all areas of technical support functions including in-house programs, network problems, hardware and software and handles second level of technical support such as file server access, active directory management for more than 2000 workstations, Internet access and Setup & Configuration of access switches. Guides new teammates on performance areas as needed and imparts technical knowledge. Carry out other service request task relating to different kinds of software, hardware problem, networking issues, mobile handheld device such as Blackberry based on ServiceLevel Agreement. Technical Research and Continuous Learning is the main priority of each member of the group.• Utilized batch files to automate system configuration and preventive maintenance.• Responsible for users and group account/mail management in Microsoft Exchange 2003/Active Directory for 4000 users and groups.• Performs SOX audit once in every Quarter.• Provides annual maintenance to over 2000 IT resources such as PC, Laptops, and Printers.• Responsible for security hardening of desktop operating system maintenance such as Windows XP, Windows Vista, Windows 7 and Mac OSX Platform. Show less

Taguig City

• Fixing Bugs and Support for Surgical Instrument Management(SIM), Receiving & Delivery(RAD), Mobile Par and Cycle(MPC), Point of Use(POU)• Configure and Update MSCM Databases (DB2, Oracle10g)• Point of Use Enhancement Requests• Point of Use Touch screen (Calendar)• Network Infrastructure, Network Label Printing

Makati City

• Testing of Globe Innove Software• Setting up all hardware, cabling and networking• Installation and Setup of all Globe Innove related software and hardware• Install, configure and maintain Globe Innove Server• Attend to computer-related problems within the company• Attend troubleshooting and networking problems