Technical Delivery Team Manager
Redmond, Washington, Us
While a Technical Delivery Manager for Microsoft I was responsible for managing up to 40 Engineers and Consultants that worked with different government agencies specifically in defining Standard Technical Implementation Guides (STIG) in collaboration with the Defense Information Systems Agency. We were also able to provide Security Content Automation Protocols to aid in performing automated configuration checks against a system. • Communicate vision, business direction and workgroup priorities while demonstrating excellent leadership and business impact in driving key business initiatives• Drive technical and professional education across the team with Defense Information Systems Agency (DISA) Standard Technical Implementation Guides (STIGS)• Hire appropriate technical engineers, consultants, and project managers to meet the demands of customers• Drive customer satisfaction and services revenue through service delivery resource development• Coordinate with delivery operations to ensure worldwide trainer resources are identified, prepared, accredited and scheduled for global deliveries across Microsoft• Ensure the right balance between individual learning needs with business needs (speed to productivity, in person learning, online learning, on the job experience)• Review, evaluate, and analyze feedback from curriculum and trainers through evaluations, trainer input, business outcomes and business stakeholder feedback• Use instructional design standards and templates to manage the design, refresh, and release of curriculum • Document and perform needs analysis to determine areas for improvement guiding content creation, curation, and design