Director Of Operations
•Participated in the development and administering company policies, processes and long- and short-term goals, objectives, strategies, budgets and operational forecasts•Reviewed and analyzed costs, operations, and forecast data to determine and report departmental and subsidiary progress toward stated goals and objectives.•Conferred with president and other management personnel to review current market and business status or conditions compared to achievements and discussed possible alterations in goals, objectives, or business plans.•Planned and formulated operations and project completion strategy and organized operations, project management, and customer support resources to meet or exceed revenue, profit, project, and/or budget requirements.•Assumed Operational, Customer Support, Quality, and Safety responsibilities for the President in his/her absence.•Managed and/or delegated day-to-day activities including the control/scheduling of work hours of shop personnel and contract workers with prompt and accurate recording of labor time, production, cost, and inventory over Training, Logistics, Purchasing, Assembly, and Shipping and Receiving activities.•Ensured that personnel received the appropriate training for their respective positions. Documented training records, tracked individual and departmental progress to identify and close training gaps.•Implemented measures to improve performance/efficiencies/costs and product quality.•Selected and trained individuals to support internal and external customers with the appropriate level of professional and technical content.•Leaded and reported progress of periodic (weekly) Customer Support and Operations Groups management meetings.•Kept abreast of KUKA business activities by participating in the development and attending Company, staff, sales, product introduction, and Customer Support meetings.•Measured customer feedback and competitive benchmarks .