Rome Rauter Email & Phone Number

Hamburg, Hh, De

Madison, Wisconsin, United States

Chicago, Illinois, United States

Linz, Upper Austria, Austria

Linz International Business School & HBLA School of Product Management and Fashion

Madison, Wisconsin, United States

Serve as full time IT consultant focusing on end user experience during roll out of online educational services during the COVID-19 pandemic

Madison, Wisconsin Area

Supervise day-to-day Walk-in Help Desk operations, provide quality assurance to promote exceptional customer service, and help students handle difficult customer interactions• Aid in development of new procedures for transformation to Walk-In Help Desk including queue handling, daily goals, hardware/software support, and flow of customer traffic• Interview 10+ potential candidates and assist with hiring and training procedures

-Work with Customers to find the best solution for their technology needs.-Utilize customer service skills and technology troubleshooting skills to help customers at the walk-in help desk diagnose personal computer issues and fix them in a timely manner.

Madison, Wisconsin Area

Manage and influence social media accounts through active planning and scheduled postings• Promote UNA-Dane County through three to five marketing emails a month to communicate upcoming events, news and other ongoing topics• Complete an overhaul of the United Nations Association of Dane County Website • Collaborate at bi-monthly board and committee meetings to create action plans for membership growth

Madison, Wisconsin, United States

• Advise and consult students on study abroad, and how to navigate life abroad• Create and improve existing promotional material for UW Study abroad

Madison, Wisconsin Area

• Analyzed Help Desk Processes and Procedures through workflow diagrams to determine inefficiencies • Researched helpdesk software’s through vendor meetings, developer environments, and other online sources• Created a plan of action that included ITIL based help desk processes and procedures • Evaluated and made final recommendation of help desk software to manager and executive level• Aided Infrastructure team on various technical projects and help desk tickets to better… Show more • Analyzed Help Desk Processes and Procedures through workflow diagrams to determine inefficiencies • Researched helpdesk software’s through vendor meetings, developer environments, and other online sources• Created a plan of action that included ITIL based help desk processes and procedures • Evaluated and made final recommendation of help desk software to manager and executive level• Aided Infrastructure team on various technical projects and help desk tickets to better understand processes and procedures Show less

Osseo Wi

-Processed financial transactions for customers on a daily basis, including deposits, transfers, and loan payments. -Collaborated with personal bankers and loan officers to give customers exceptional customer satisfaction. -Analyzed account reports to aid customers in balancing, and error recognition, by investigating transaction errors within secure database image processing system.

International Business; Information Systems, German, Distinctive Scholastic Achievement

Activities and Societies: Future Business Leaders of America-Phi Beta Lambda, Association of Information Systems Professionals, Society.

Exchange Semester, International Business/Trade/Commerce, 4.00

High School, Highest Honors

Activities and Societies: Future Business Leaders of America: Chapter Co President National Honor Society: Chapter President