Entrepreneurial minded and results-driven leader with 15+ years in Global Customer Operations/Professional Services (SaaS, Cloud, Managed Services), Product & Services(Entreprise B2B & B2C) and a passion for Digital Transformation; with a track record of scaling, and driving operational and customer experience initiatives in start-up and high-growth environments. Empowering team culture and collaboration are important to me while building high performing teams that scale to meet today’s customer’s experience, and expectations. In today's fast-paced and competitive environment, companies are realizing the importance of reprioritizing their business around customer experience, needs, and demands. No longer are consumers just valuing brands. Instead, they evaluate their interactions across every touchpoint assessing a brand by how it stacks up against the best-in-class options. Focus on delivery & innovation are key.These factors create significant operational challenges, especially as companies grow. Root cause challenges can be found in the planning, implementation, and execution of processes and systems. As companies consistently look to deliver on customer satisfaction, creating a competitive edge gives resiliency to a company’s brand and equity. Thanks for viewing my profile. Please feel comfortable to reach out and connect. I look forward to sharing ideas, experiences, and insights.
Listed skills include Telecommunications, Managed Services, Management, Leadership, and 64 others.
