Ralph Romero Email & Phone Number

BookYourPet is a B2B and B2C ecosystem that provides easy to use software (products and services) for busy Pet Care Professionals to more efficiently manage their business and connect with their customers.Our MissionTo turn the pet service industry on its head. Our tech solutions help pet care care professionals (or as we call them, petpreneurs) grow their businesses, implement automated operating processes, and connect with new customers. We also want to make it easier for pet parents to book their services at any time.About UsOur goal is to fundamentally change what it's like to own a pet business, and “disrupt” the pet industry with not only helping existing big-hearted petpreneurs run more profitable, sustainable pet businesses, but also to create increasing ease and equity for future petpreneurs. Book Your Pet has been designed with the future of the pet industry in mind.

Welcome to Tequila Casa Romero. A project of years in the making. The history of Tequila goes back generations in our culture. We understand what it takes to create a product that "TRULY" represents the natural taste and authenticity of this beautiful traditional spirit. We deeply respect the History, the Tradition and the Love the world has for a Real high-end Tequila. We have poured years of dedication, passion and hardwork into making sure we have crafted the best and highest 100% Blue Agave Tequila. We will NEVER compromise!Soon we will introduce to every market a product that will bring people from all walks of life to experience flavors like no other Tequila has before. We want everyone to experience and enjoy the best high-end smooth tasting Tequila, handcrafted and Distilled in Tequila Jalisco, Mexico.We will offer:* Blanco* Reposado* Anejo* CristalinoAnd a few surprises the market is yet to see.Lots more coming soon!

Clearwater, Florida, Us

We are a Managed Service Provider of SaaS/Cloud applications serving enterprise businessesVP – Customer Operation & Service Delivery | I’m responsible for managing our global operations and transforming the Professional Services Group in order to meet business goals and improve customer experience and satisfaction.• Successfully partnered with the executives to build product and technology roadmaps and execute our strategic business plans and SLAs to drive decision making and issue resolution (consolidated 12 systems down to only 2).• Established a global presence and led teams of 50+ in the USA, South America, Philippines, and India; increased customer satisfaction from 70-93%, raised operational revenue by 80% and service delivery rate by 90%.

San Francisco, California, Us

A blockchain-based P2P payments app that rewards users in cryptocurrency when they send or receive money. As the director of operations, I was responsible for building growth strategies and success metrics, from the group up, for the start-up business and all associated teams that supported client operations and services.- Successfully scaled up operations, customer success through optimizing company’s internal/external processes and developing best-in-class strategies and teams to execute flawlessly customer service.- Developed clear strategic roadmaps for large scale customer service delivery, and defined the ideal customer experience vision while ensuring alignment with this start-ups’ strategic direction.

Los Angeles, Ca, Us

A premier Managed Services Provider, delivering unified communications, managed IT and network connectivity, multisite integration, cost reduction and digital transformation solutions to enterprise customers.Senior Director – Operations & Professional Services | I was responsible for restructuring the existing operations teams and daily procedures as well as defining the foundational metrics for building a new division of professional managed services.• Successfully managed and evolved global operations, including full SaaS product development life cycle, and launched a new Managed Services division and Hosted platform; nominated for best 2014 platform by Internet and Telephony Award for Excellence.• Restructured our existing Operations team with 220 members (Customer Service, Technical Support, Engineering, Project Management, Service Delivery) while ensuring adherence to best practices in managing our $20MM P&L.

San Diego, Ca, Us

A leading integrator of information technology and smart payment services for intelligent transportation solutions worldwide. We provide training systems, secure communications and networking, and highly specialized support services government, and commercial customers around the globe.As the director of operations and client services, I was responsible for restructuring the organization, defining new processes, and implement best practices for scaling up the operations and drive customer experience.- Successfully built the organizational structures and systems to effectively execute the scale-up strategy, while continually striving for improvements in operational efficiency, employee engagement, and customer experience road mapping.- Led the contract and vendor management efforts and developed positive relationship between Cubic and the Metropolitan Transportation Commission, its transit operators and agencies (Clipper Card Program: https://mtc.ca.gov/tags/clipper-program-california)

A Managed Services and SaaS solutions provider for enterprise & mid-size businesses.Director – Customer Operations | I was responsible for hiring, developing, and leading teams dedicated to managing and supporting the technology deployments, service delivery, and professional services globally.• Improved existing processes and methodologies, while providing leadership to 7 direct and 80 indirect reports in Customer Support, Customer Experience, Servicer Delivery, managed Services, Technical Assistance, and Network Operations Center while building the team from 3 members to 250+ globally.• Built strategic business partnerships and strong relationships with senior management, global cross-functional teams, tech vendors and executives to influence decision making and ensure program delivery objectives are met.

Certificate, Artificial Intelligence (Strategies For Leading Business Transformation)

B.S, Telecommunications Management