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Romesh De Mel Email & Phone Number
Director - Global Reservations
at
Cinnamon Hotels & Resorts
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Quick answer
Romesh De Mel is listed as Director - Global Reservations at Cinnamon Hotels & Resorts, based in Sri Lanka. AeroLeads shows a matched LinkedIn profile for Romesh De Mel.
Romesh De Mel previously worked as Founder & CEO at Detel Business Solutions and Director Enterprise Business at Hutchison Telecommunications Lanka (Private) Limited. Romesh De Mel holds Mba, Information Systems from Sikkim Manipal Institute Of Technology - Smu.
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Email format at Cinnamon Hotels & Resorts
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Cinnamon Hotels & Resorts
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Profile bio
About Romesh De Mel
Dynamic professional with 27+ years of overall experience in Tele-Communication, Information Technology and Manufacturing Industries
Listed skills include Telecommunications, Project Management, Management, Mobile Devices, and 16 others.
Current workplace
Romesh De Mel's current company
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13 roles
Romesh De Mel work experience
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Director - Global Reservations
Current- Strategic planning and execution- Setting up a Global Contact Center to channel all communication sources through a centralized system for 14 properties in Sri Lanka and Maldives. - Implement and manage an omni-channel Contact Center platform. - Manage the overall Room Reservation process of Local & Foreign Tour Operators, Destination Management Companies, Online Travel Partners, Local Travel Agents, Corporate and B2C segments. - Establishment of performance management… Show more - Strategic planning and execution- Setting up a Global Contact Center to channel all communication sources through a centralized system for 14 properties in Sri Lanka and Maldives. - Implement and manage an omni-channel Contact Center platform. - Manage the overall Room Reservation process of Local & Foreign Tour Operators, Destination Management Companies, Online Travel Partners, Local Travel Agents, Corporate and B2C segments. - Establishment of performance management methodologies and KPIs. - Development and continuous improvement of processes and policies. - Digital Transformation with focus on AI based solutions. - Training and development of Contact Center Resources. - Annual performance management. - Budgeting and expense management. Show less
Apr 2022 - Present
Founder & Ceo
Setup a business in partnership with technology companies in Sri Lanka and India to introduce Enterprise Solutions to local Corporates.As another line of business, introduced to offer digital marketing services and Human Resources outsourcing to small and medium businesses in Melbourne, Australia. Website: www.detel.lk
Oct 2020 - Mar 2022
Director Enterprise Business
Overall management of Marketing (Voice/Data, Enterprise &Digital Solutions), Sales, Channel Partners, Service, Credit & Collection aspects of Enterprise & Postpaid B2C business.
Sep 2018 - Sep 2020
Director - Customer Experience
Management of Contact Center Experience (Inbound & Outbound), Service Experience, Corporate Relations, Credit & Collection, Processes & Policies.
Aug 2016 - Aug 2018
Chief Customer Officer
Management of Contact Center Experience: Accountability of managing the outsourced Contact Center (both inbound & outbound) which includes overall Operations, SLAs, IVR, Partners, Vendors, Budgets, Customer Communication (SMS, iOBD, Website, Self-care App etc.) Management of Zonal / District Operations:Accountability of managing island wide customer care touch points. This also includes zonal level collection and recoveries and managing high value Customers.Management of… Show more Management of Contact Center Experience: Accountability of managing the outsourced Contact Center (both inbound & outbound) which includes overall Operations, SLAs, IVR, Partners, Vendors, Budgets, Customer Communication (SMS, iOBD, Website, Self-care App etc.) Management of Zonal / District Operations:Accountability of managing island wide customer care touch points. This also includes zonal level collection and recoveries and managing high value Customers.Management of Service Experience:Accountability of managing Churn, Billing & Collection, Bad Debt, Service Activation/Provisioning, Customer Delight, Outbound Call Center operation. Corporate Relations:Accountable to manage the B2B segment of the customer base through five customer relationship managers to ensure end to end and 24x7 customer service is enabled to the highest level of satisfaction. Show less
Oct 2014 - Jul 2016
Head – Operational Excellence
- Business Process / Policy Design & Re-engineering- Designing & Implementing SOPs- Drive Strategic Projects- Project Management Office- Best Practices & Quality Engagements- Corporate Audits, Certifications and Surveys
Feb 2012 - Sep 2014
Manager - Application Support
- Program Management / Project Management.- Annual Operating Plan / IT Plan.- Management of Change Requests, OSS/BSS Service Requests & Incidents.- Initiate / Chair weekly conference calls with projects teams / operations teams.- Preparing and managing management reviews.
Jun 2009 - Jan 2012
Manager - Project Implementation & Support
Overall management of S&M in Sri Lanka Telecom & Mobitel Pvt Ltd in their Billing, Rating & Mediation and Provisioning Systems and operations with the consultancy of Convergys Corporation (USA) & Clarity Internationals (Australia). Point of contact for S&M between clients & product vendors, Manage support teams & conduct weekly meetings, distribution of status reports to clients & product vendors.Overall responsibility of managing all test environments which includes Oracle Database… Show more Overall management of S&M in Sri Lanka Telecom & Mobitel Pvt Ltd in their Billing, Rating & Mediation and Provisioning Systems and operations with the consultancy of Convergys Corporation (USA) & Clarity Internationals (Australia). Point of contact for S&M between clients & product vendors, Manage support teams & conduct weekly meetings, distribution of status reports to clients & product vendors.Overall responsibility of managing all test environments which includes Oracle Database administration, OS administration (Solaris) & Applications implemented by Convergys Corporation & Clarity International (Infinys, IMM ,TAP3 & Clarity OSS)Preparation & implementation of S&M procedures. Recruiting & training of new resources as and when required. Carrying out of annual performance evaluations. Show less
Jan 2007 - Jun 2009
Tecnical Lead
Jan 2005 - Dec 2006
Senior Support Engineer
Mar 2003 - Dec 2004
Technical Lead
Media Solutions Pvt Ltd
Preparation of project plans and assign modules to team members, Holding of weekly meetings to review the progress of projects, and Product related decision making.Preparation of builds for testing, Administration of Oracle Database / Application server, Preparation of scripts to create database objects, Installation of Database servers / Application Servers / Web Servers & deployment of applications.Maintenance of Source base (Visual Source-Safe).Develop software modules of various… Show more Preparation of project plans and assign modules to team members, Holding of weekly meetings to review the progress of projects, and Product related decision making.Preparation of builds for testing, Administration of Oracle Database / Application server, Preparation of scripts to create database objects, Installation of Database servers / Application Servers / Web Servers & deployment of applications.Maintenance of Source base (Visual Source-Safe).Develop software modules of various projects (J2EE), Design and implement data models and preparation of ER diagrams, Preparation of technical documents and test guides and Research and develop of new technologies. Show less
Dec 1999 - Feb 2003
Systems Analyst / Programmer
Joined in as a Costing Clerk where I managed various operations with regard to costing of products and its components. Moved to IT function where I was entrusted to work on feasibility studies on computerizing various operations of the Company, Systems design, development and implementation.
Jul 1990 - Nov 1999
5 education records
Romesh De Mel education
Mba, Information Systems
Business Continuity Management
Foundation, It Service Management
Itil
Accounting
International Association Of Book-Keepers
Education record
Prince Of Wales College
FAQ
Frequently asked questions about Romesh De Mel
Quick answers generated from the profile data available on this page.
What company does Romesh De Mel work for?
Romesh De Mel works for Cinnamon Hotels & Resorts.
What is Romesh De Mel's role at Cinnamon Hotels & Resorts?
Romesh De Mel is listed as Director - Global Reservations at Cinnamon Hotels & Resorts.
Where is Romesh De Mel based?
Romesh De Mel is based in Sri Lanka while working with Cinnamon Hotels & Resorts.
What companies has Romesh De Mel worked for?
Romesh De Mel has worked for Cinnamon Hotels & Resorts, Detel Business Solutions, Hutchison Telecommunications Lanka (Private) Limited, Etisalat Lanka (Private) Limited, and Bharti Airtel Lanka.
How can I contact Romesh De Mel?
You can use AeroLeads to view verified contact signals for Romesh De Mel at Cinnamon Hotels & Resorts, including work email, phone, and LinkedIn data when available.
What schools did Romesh De Mel attend?
Romesh De Mel holds Mba, Information Systems from Sikkim Manipal Institute Of Technology - Smu.
What skills is Romesh De Mel known for?
Romesh De Mel is listed with skills including Telecommunications, Project Management, Management, Mobile Devices, Program Management, Business Intelligence, Service Delivery, and Requirements Analysis.
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