Overseeing Daily Operations: Managing the day-to-day activities of the business, ensuringeverything runs smoothly.Financial Management: Handling budgets, financial reports, and accounting tasks.Staff Management: Recruiting, training, and supervising staff members.Customer Service: Ensuring high levels of customer satisfaction and addressing anycomplaints or issues.Inventory Management: Monitoring stock levels and ordering supplies as needed.Marketing and Promotion: Developing and implementing marketing strategies to attractand retain customers.Compliance: Ensuring the business complies with all relevant health and safetyregulations.Scheduling: Organizing appointments and managing the schedule for staff and clients.Sales Analysis: Analyzing sales data to identify trends and areas for improvement.Vendor Relations: Building and maintaining relationships with suppliers and vendors.Stock control: Control of all stock coming in and out business. Creating stock orders andnavigating through these with other businesses.Legal: Handling all legal sides of the business, making sure new contracts are up to dateand are signed accordingly. Making sure all certifications are in place for the servicestaking place.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices,Engaged with customers in a sincere and friendly manner,Built relationships with customers to increase likelihood of repeat business,Actively practised upsetting to customers, Responded to customer questions and requests in a prompt and efficient manner.

• Conducted all levels of body and bag searches in such a manner, which was non-invasive to the passenger. • Gained theoretical and practical experience in advanced equipment which detects explosives, drugs, sharps and other illegal contraband.• Providing other general advice to customers to ensure a stress-free and safe journey.• Ensuring I posses a high level of vigilance to order to identify and deal with potential risks and threats, respectively.• General duties include the patrolling of landside and airside, conducting safety checks on passengers and colleagues and monitoring access to certain high-security areas.• Learnt customer service skills, gained knowledge of public safety and security, learnt how to be thorough and pay attention to details.

• Undertook an invaluable work experience at the Air India Traffic Office,• Ensuring passengers board correct flight from correct gate to avoid any further complications, • Monitoring and reporting acts of unusual behaviour,• Managing Air India’s customer service inbox, specialising in complaints, enquiries about baggage and flight enquiries. • Following and aiding others in following the correct safety protocols. Example: making fire exits known and abiding by landside and airside rules and regulations accordingly. • Firsthand experience of being Airside and dealing with issues that correlate,• Received, broke down and handled confidential customer data to update our records, • Ensured correct baggage went to correct destinations, • Excelling my knowledge within flight operations,• Learnt persuasive speaking skills, self-control, taking responsibility and improved patience levels.