Romi Waths Email & Phone Number

Dubai, Ae

United Arab Emirates

Develop and implement effective sales strategies and campaigns to drive card acquisitionefforts and increase market share.• Generating revenue through inorganic sales of loans and balance transfer (BT/ QC)• Monitor team performance, analyze sales data, and provide regular performance reportsto senior management. Implement corrective actions as needed.• Ensure high levels of customer engagement and satisfaction throughout the cardacquisition process. Address and resolve any customer issues promptly.• Conduct regular training sessions to enhance the sales skills, product knowledge, andcustomer service abilities of the team.• Work closely with marketing, product development, and customer service teams to alignsales strategies with overall business objectives.• Stay updated on industry trends, competitor activities, and market conditions to identifynew opportunities and threats.• Collaborate on retention activities to maintain and improve customer loyalty and reduceattrition rate.• Manage and work closely with different sales to ensure progression to the assigned business target.

United Arab Emirates

Managed a dynamic team responsible for acquiring new customers and driving the sales ofcredit card and personal loan products in a financial firm specializing in banking services.• Developed strategic sales plans, ensuring compliance with financial regulations, andachieving ambitious sales targets while delivering exceptional customer service.• Adjust sales tactics based on market intelligence and competitor activity.• Partner with marketing, underwriting, and customer service teams to streamline the loan sales process

United Arab Emirates

• Contributed to revenue generation through various installment plans, including LOP (Loanon Phone), BT (Balance Transfer), EPP (Easy Payment Plan), and SPP (Special Payment Plan).Approximately 46% of the company's ENR (Earned Net Revenue) stemmed from salesplans.• Delivered optimal resource utilization and maintained the tele-sales productivitymetrics as per SLA (Penetration/contact rates, allocation etc.)• Reviewed Portfolio performance and proposed campaigns to fill the gaps.• Gross revenue contribution of approximately 22%.• Played a pivotal role in sourcing new cards, significantly bolstering overall card acquisition.• Spearheaded initiatives aimed at enhancing revenue streams, such as recommending newprocesses that optimized plan pricing, positioning us as one of the market leaders in thisregard.• Led the efforts in retention and reinstatement of credit shield insurance, ensuringcomprehensive financial protection for our clientele.

United Arab Emirates

Leading a team of sales representatives, providing guidance, motivation, coaching, andmentorship to ensure individual and team success in achieving sales targets.• Setting clear sales targets and KPIs for the team, monitoring performance, andimplementing corrective actions as necessary to ensure goals are met or exceeded.• Managing the sales team budget effectively, allocating resources efficiently, and optimizingexpenditure to achieve maximum return on investment.• Addressing conflicts or disputes within the sales team or with clients in a timely andprofessional manner, seeking mutually beneficial resolutions.• Ensuring that all sales activities adhere to legal and ethical standards, including compliancewith industry regulations and company policies.