Romid Thomas Email & Phone Number

Winnipeg, Manitoba, Canada

Windsor, Ontario, Canada

Kochi, Kerala, India

• Managed SharePoint administration for an Enterprise SharePoint Portal serving over 10,000 employees.• Provided 2nd and 3rd level technical support to remote employees covering SharePoint Online, OneDrive, Azure Directory, and Yammer.• Monitored on-premise and cloud, disaster recovery IT environments for health, and resolved incidents, technical issues, requests, and tickets in BMC Remedy ITSM.• Adhered to service management processes, maintained customer satisfaction, and conducted root cause analysis for incidents.• Provided technical and functional consultations to clients.• Developed PowerApps Forms and Power Automate flows to enhance business processes.• Demonstrated expertise in Incident/Request, Problem, and Change Management processes.• Functioned as the Enhancement SPOC for the team, coordinating enhancement work orders with clients and management. Successfully fulfilled and converted over 80 functional and technical consultation requests into major and minor enhancements.• Possessed general knowledge of Functional Accounts, servers, and Active Directory.• Exhibited basic development proficiency in custom workflows, SPFx Web Parts, list templates, and InfoPath Forms.• Collaborated in Agile projects, contributing to iterative development, sprint planning, and daily stand-up meetings to ensure efficient communication and timely results.• Served as a Scrum Master, ensuring team adherence to agile methodology. Initiated regular scrum meetings, implemented Kanban practices, and facilitated retrospective meetings.• Acted as the Process Improvement SPOC for the team, coordinating meetings and collaborating with team members to implement quarterly work improvements.

Muvatupuzha, India

 Collaborated with customers to gather requirements on plastic products according to their specifications. Prepared technical specification documents for work orders and estimated efforts in the work. Identified, defined, and managed technical requirements and clearly communicated details to customers and internal teams. Identified technical risks and opportunities and developed strategies, including lean methodologies, to mitigate risks. Assigned tasks and worked with designers in designing Molds and components using Siemens NX 10 (Unigraphics) and SolidWorks. Served as the process improvement specialist for the company, introducing improvements in manufacturing methodologies using Six Sigma, Lean, and project management methodologies. Executed Mold and tool assembly; oversaw the fabrication of plastic parts in injection molding machines. Designed tools and components for gold wire-cutting machines and implemented a setup for wire-cutting through automation using a microcontroller.

Masters, Industrial Engineering

Bachelor'S Degree, Mechanical Engineering

Bachelor Of Technology - Btech, Mechanical Engineering