March 2022: Transferred to Madrid, SpainJanuary 2022: Promoted to Senior Proposal Specialist Lead, facilitate and add value to strategy meetings to: Identify issues and client requirements Identify key strategy team members Recommend proposal and study conduct strategy, and internal resourcing, based on experience Lead senior management and multi-disciplinary discussions to assure full and high quality input Establish agreement on timelines and deliverables from the strategy meeting, and follow-up to ensure adherenceWrite and create client specific proposal text to: Accurately reflect strategy discussions Meet Parexel and client needs / expectations Assure accuracy and appropriateness of text and attachmentsDraft budgets to: Reflect both Parexel and client needs, including first-run strategic output Assure accuracy, consistency and competitiveness of budgets Facilitate pricing discussions with appropriately identified key decision makers Ensure appropriate and accurate mapping to client budget specificationsProvide quality client deliverable to strict deadlinesParticipate in client calls related to requests for proposals, budget discussions, requests for information, etc., as neededParticipate in proposal defense meetings with clients

Responsibilities: Provide technical and functional support to products (end users are IT employees of medium / large companies). Attention to customer orders received through our InvGate Service Desk tool. Remote sessions (Team viewer) to help in the installation of the software or in case of any problem. Teamwork with the QA and development areas. Reading logs. Edition of articles for the knowledge base. Deployment of the instance in the client's assets. Creation and development of content for the client through videos, explaining the tool and it's behavior.Responsabilidades: Dar soporte técnico y funcional a los productos (los usuarios finales son empleados de IT de empresas medianas / grandes). Atención de los pedidos de clientes recibidos a través de nuestra herramienta InvGate Service Desk. Sesiones remotas (Team viewer) para ayudar en la instalación del software o ante algún inconveniente. Trabajo en equipo con el área de QA y de desarrollo. Lectura logs. Redacción de artículos para la base de conocimientos, Implementación de la instancia en los activos del cliente. Creación de contenido a través de videos, explicando el funcionamiento de la herramienta.

In my position, I have direct contact with the clients and I'm in charge of translation/testing projects. Some of my reponsabilities are: Manage the entire life-cycle of multiple localization projects in a fast-paced environment Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project Liaise with sales staff to clarify project parameters Negotiate deadlines and rates with vendors Establish and maintain excellent relationships with contract translators and proofreaders globally Monitor and control projects status Manage project finances, including budgeting Prepare and maintain project documentation Comply with relevant and applicable procedures Perform quality checks at various stages of process to ensure quality and accuracy (proofreading, final eye…)It is because of my hard work and dedication that the amount of projects of the accounts under my name has increased its volume.En mi posición, estoy en contacto directo con los clientes y a cargo de los proyectos de traducción/testing. Entre mis responsabilidades se encuentran: coordinar el ciclo entero del proyecto así como todas las etapas del mismo, predecir inconvenientes en cualquier etapa del proyecto, hablar con los representantes de ventas para alinear parámetros del proyecto, negociar fechas y tarifa con los clientes y equipo, establecer y mantener una excelente relación con los traductors y revisores en todo el mundo, controlar y monitorear el estado del proyecto, manejar las finanzas, incluyendo el presupuesto, preparar y mantener actualizada la documentación del proyecto, seguir los procedimientos, realizar el control de calidad en todas las etapas del proceso.Es gracias a mi trabajo duro y dedicación que el caudal de proyectos de las cuentas que llevo adelante aumentó en un 50% su volumen, teniendo que contratar más traductores dedicados a estas cuentas en específico.

My role is a combination of both roles. As a translator, I´m responsible for in-house translations for different clients. The content of said translations is very diverse, as it goes from health related topics, vehicles, financial matters or tourism.As a PM, I´m in charge of 5 fixed clients. Some of my responsibilities are: transferring projects to outsource translators, follow up of those projects, budget and deadlines negotiation with the client. Furthermore, once the outsourced translation returns, I´m responsible for the revision and QA.Me desarrollo en ambas posiciones. Como traductora, estoy a cargo de traducciones in-house para distintos clientes. El contenido de dichas traducciones es muy variado, ya que pueden ser sobre salud, automóviles, financieros o turismo. Como PM, estoy a cargo de 5 clientes fijos. Dentro de mis funciones están las de derivación de proyectos a traductores freelance, seguimiento de esos proyectos, negociación de presupuesto y de plazos. Además, estoy a cargo de la revisión y/o control de calidad de las traducciones que derivamos.

Responsible for developing new strategies so as to capture new clients and retain those who already work with us. This is accomplished by implementing different campaigns, phone calls, follow up emails or any tool that is appropriate according to each specific customer.Meetings with the customers are held in order to determine the best way to work with them and to obtain a positive outcome of the interaction.In a less quantity, I am responsible for the Human Resources of the company. I mainly develop tasks oriented to the well being of the employees to reach a positive environment and a good place to work.Responsable de desarrollar nuevas estrategias para captar nuevos clientes y retener a aquellos que ya se encuentran trabajando con nosotros. Esto se realiza mediante nuevas campañas, llamados telefónicos, emails de seguimiento o lo que se considere oportuno según el caso. Se llevan a cabo reuniones con los clientes a fin de determinar cuál es la mejor manera de trabajar con ellos para lograr un resultado satisfactorio. En menor cantidad, otra de mis responsabilidades era en Recursos Humanos dentro de la empresa desarrollando tareas orientadas al bienestar del personal a fin de lograr un buen clima laboral.

Assist in the establishment and maintenance of all project documentation including all files, records and reports according to the scope of work and SOPS.Assist with periodic review/audit of files for accuracy and completeness.Assist with the coordination and tracking of all information, communications, documents, materials and supplies for assigned projects.Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.Support the updating and maintenance of internal systems, databases, tracking tools, timelines and project plans with project specific information.Prepare and distribute status, tracking and project finance reports, and assist the project manager(s) with budget allocation and approval of invoices.Support the preparation of presentation materials for meetings (internal/external) and project summary data.Support the coordination of project team and/or customer meetings including logistics and materials requiredTranslation of protocols

Responsible for the follow up of all buy and sell operations of the dealership through reports or mails to the general manager. In those situations in which we need specific information about a leasing, I was accountable for contacting the financial entities so as to elaborate the appropriate reports.Since I was in charge of coordinating with the clients the distribution for new vehicles, I had to evaluate their level of satisfaction with both the product and the sales process, and report any opportunities to the corresponding sector of the company.Every month, BMW issued bills which belong to incoming vehicles. Therefore, I followed up those bills to make sure that the product was the correct one so as to report them to the general manager.Coordination of the holidays for all the employees, submitting those reports to the general and financial managers.Responsable del seguimiento de las operaciones contado de compra-venta del concesionario.Contacto con los bancos y compañías financieras para solicitarles información o hacer un control de las operaciones.Control de calidad con los clientes reportando a las áreas correspondientes (pos-venta, comercial) sobre oportunidades de desarrollo en el proceso tanto de compra como de entrega de la unidad. Coordinación de entrega de los vehículos con los clientes. Venta de seguros y accesorios previos a la entrega de los mismos.Encargada de la facturación, revisando que dichas facturas estén correctas para reportarlas al Gerente.Responsable de la coordinación de las vacaciones de todos los empleados de la empresa, reportando directamente al Gerente de Administracion y Finanzas.

Maintain in real time the different monetary values of the financial instruments using national and international management systems. Daily performance of financial reports. Daily contact with clients (London, United States and Argentina) to verify the closure of the transactions and commissions. This procedure was performed either through email or phone.Mantener en tiempo real los valores de los diferentes instrumentos financieros utilizando diferentes sistemas de gestión.Actualización de precios en pantallas vivas, nacionales e internacionales. Desarrollo de Reportes Diarios Financieros. Calculo de comisiones.Contacto diario con los clientes para la verificación del cierre de operaciones.

In charge of establishing the structure of “call center” in one of the sectors of the laboratory. This sector underwent a review for a period of two months so as to choose the proper personnel who was going to work in this area, the tasks distribution among them and the working schedules. Due to my position and, since the laboratory has health centers where the medical exams are performed, I was in charge of the evaluation of each center so as to detect opportunities to improve customer’s experience. Puesta en marcha de una estructura del estilo "call center" dentro de uno de los sectores de la empresa.Responsable de la selección de personal, distribución de tareas y horarios e implementación de los sistemas pertinentes para la puesta en marcha.A su vez, dado a que el laboratorio contaba con centros propios donde se realizaban extracciones, se realizo la evaluación de los mismos a fin de detectar oportunidades de desarrollo para mejorar la calidad de la atención brindada.

Income and Outbound calls from United States resolving customer’s worries and problems with their vehicles. The computer systems that we used to use daily were Siebel CRM, where the documentation of the calls was performed so that later on, all this information was included in an Excell so as to be analyze.April 2008 - Recognized with “Manpower Award of Excellence” due to the obtained results.July 2008- Promoted to Case Cleaner. In charge of following the cases, either through phone calls or emails so as to improve customer’s experience and development opportunities of the company. May 2009 – Promoted to Super Coach. This position was orientated to the assistance of a team work, being in charge of 20 people. Daily QA’s (Quality Assurance) performed to the team members so as to guarantee the quality of the service provided. Review of the cases to find improvement opportunities. February 2011 – Recognized with “The Outstanding Recognition Award” for the performance during 2010.Campaña: General MotorsRecepción de llamadas provenientes de Estados Unidos, y de la asistencia a los clientes en sus preocupaciones. Abril 2008 – Reconocida con el premio “Manpower a la Excelencia” dado a los resultados logrados.Julio 2008 - Promovida a Analista de Casos (Case Cleaner). Encargada del seguimiento de estos mismos, ya sea por medio de la internet o realizando llamadas, con el motivo de detectar oportunidades de desarrollo. Mayo 2009 - Promovida a Super Coach. Puesto de trabajo orientado a la asistencia de un equipo llegando a tener alrededor de 20 personas a cargo. Realización de QA (quality assurance) a los miembros del equipo a fin de garantizar la calidad del servicio. Revisión de los casos, a fin de encontrar áreas de desarrollo. Febrero 2011 – Reconocida con el premio “Outstanding Recognition Award” por la performance obtenida durante el desarrollo del año 2010.

Campaña: AOL*Encargada de atención al cliente.*Rubro: call center en ingles