Romina Herrera Email & Phone Number

Spain

Remote

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

-Implement Gainsight product roadmap-Maintenance and updating of the data architecture-Lead the design and implementation of business-related aspects (reports, key metrics & dashboards)-Provide support to internal users as well as manage licenses-Design and implement processes (data designer, journey orchestrator, rules, success plans, CTAs, etc)-Business analysis based on Gainsight and Dwh data (PostgreSQL)-Rolling out processes changes and providing internal training

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

Project: Design, develop, and deploy a KPI dashboardStage 1- Definition of the objectives and scope of the project Stage 2- DDBB exploration Stage 3- Writing queries (MySQL Workbench) Stage 4- Dashboard configuration (Grafana)

Autonomous City Of Buenos Aires

Startup founded by three partners, I joined the team as the Board of director’s "right hand ". My role consisted of fine-tuning business strategies, tactics, and objectives to drive the business, as well as the creation of HR departments and staff's training in the early years. Data analysis Dashboard design and implementation  Strategic Thinking: Development and analysis of KPI's aimed at making processes more efficient MIS Implementation Innovation, organization, development, execution and control of recovery strategies Survey and optimization of internal processes Designing and developing periodic reports for both internal and external clients Link between management, accounting and call center supervision Relationship with Strategic Partners (banks, fintechs and finance companies such as Banco Columbia, Banco Comafi, Vivus, Compañía Financiera Argentina, Tarjeta Shopping, Cuota Ya, etc.). Stock reconciliation Performance control of portfolios and collectors

Autonomous City Of Buenos Aires

All the input and output of the company information was handled from this department (setting up assignments and loading customer data into the system, IVR bases, portfolio reconciliation, internal reports - flow, recovery, efficiency; external reports - customized, management, conciliation, etc-). Client portfolios: American Express, Santander, Standard Bank, GE, Money, Creditech (Italy), among others Leader of a four person team

Autonomous City Of Buenos Aires

Buenos Aires, Argentina

Debt collection and customer service, both in-person and by phone, for various portfolios: Banco Galicia; Standard Bank, Banco Meridian, C&A Argentina SCS, Credilogros

Autonomous City Of Buenos Aires

Collection of payments on assigned delinquent accounts (Telecom Argentina) by reviewing documentation, contacting customers/clients by telephone and arranging repayment schedules in order to minimize loss to the organization

Visual Analytics And Big Data M.S., Engineering And Technology, 9.03

Bacherlor´S Degree, Marketing

Senior Marketing Technician, Marketing, 9.03

Activities and Societies: Best GPA (Graduation Class of 2013)