Romina A. Cappellini Email & Phone Number

• Leader for a team of 6 people in the Customer Support Office Americas area.• Supervise and monitor the daily tasks of my team, including: - Order entry. - Analysis and proposals of continuous improvement processes. - Permanent contact with stakeholders regarding the accounts managed by the team. - Compliance with operational and performance KPIs. - Problem-solving. - Automation of order entry.• Ensure teamwork and collaboration within the team and with other sectors of the company and stakeholders.• Along with my team, I led the migration of the Naturex Customer Support Office tasks for the US/Canada and Latin America, ensuring that all the processes were covered to comply with Givaudan protocols and forging a new relationship with the stakeholders that joined us as part of the integration.• Teamwork with managers and team leaders from the Budapest and Kualalumpur service centers to share good practices on past and upcoming integrations.• Personal and Team objectives setup, career development of each team member, annual and periodic evaluations.• Dotted line team leader of a group of 15 analysts, supervising and collaborating with the redefinition of processes in order to globalize the tasks of the Customer Support Office for all of the Americas.• Collaborator at the global project of Purpose of Givaudan for Argentina and Brazil, being part of the coordination team, helping the members of the project define a topic to be taken care of within the company, action plan, required budget and benefits, following the step by step until completion. In my case, the topic was related to mental health awareness within the company.

• Order entry• Responsible for the PPA process and its automation• Team Leader backup• Continuous improvement projects• Daily reports

Buenos Aires

• Follow up on developing projects: execution and time planned, requirements and related tasks, bug analysis.• Creation of Projects Status Documents and presentations.• Creation of Functional Documents.Creation of User Guides.• Fluid communication and teamwork with clients.• Identifying opportunities and continuous improvement.• Basic queries on SQL.

• Testing of development and functionalities of projects

• Valuation of tech items from users in the USA. Marketplace price, liquidity, and condition.• Creation and control of pick up orders for moving items from user’s home to warehouses, using courier services as King Courier, UPS, Courier Depot and Postal Express.• Creation and control of orders in ERP Opera.• Creation and control of orders in shared spreadsheets for internal control. • Primary support to users through team working with several sectors of the company, according to the type of issue. Using tools like Intercom, Zendesk, and Helpshift.• Benchmarking for optimization of the platform and improvement of the user's service.

Tandil

• Customer service.• Creation and control of customer's transaction activity. • Team working with several automotive agents.• Creation of financial credit orders with banks and Fiat.• Data and document collection required for automotive registration.• Documentation control of incoming and outcoming units.

Tandil

• Loading and following up of daily work schedules of the employees.• Management of user's data.• Weekly and monthly performance reports of the employees.• Loading of Test drive's data.• Reports of publicity events.• Phone polls of customer satisfaction.