PROGRAM BUSINESS ANALYST (BUSINESS ANALYST)Serve as consultant for cybersecurity clients surrounding projects, program evolution, and contract proposal management. Lead 6 project analysts in documenting client requirements and implementing all parts of program lifecycle, serving as the liaison between client and team to ensure alignment with deliverables. Create MIRO and Visio process mapping for security processes across multiple departments. Identify and manage risks, changes, and solution recommendations on budget and on time. Present monthly analysis findings, solutions, and progress summaries to Executive team. Drive multiple data sources to produce project measurement reporting.KEY ACHIEVEMENTS:■ Increased security policies and SOPs by 25% by gap assessments, process flows, and organized documentation.■ Improved contract management new business and resource management by 20% since Q4 2023.■ Initiated a 25% revenue increase with a post-deliverable proposals to expand services for another 4 years.

PROJECT BUSINESS ANALYST (ENTERPRISE PMO)Built baseline cross-functional reporting around key financial and project portfolio metrics for strategic S&OP and S&OE planning. Assisted in developing KPIs, and tracked client implementation progress, presenting reports and recommendations to C-level suite and stakeholders. Collaboratively led, established, and improved enterprise-wide tools and project management operating procedures (playbooks, SOPs, and training). Owned vendor management project to implement a resource allocation management tool by functional/technical scorecard, requirements, technical build, user acceptance, training, and delivery by Q3 2023. Served as primary contact for stakeholders, governance, and PMO framework. Analyzed and presented KPI, project, and revenue reports for project analysis and recommendations. KEY ACHIEVEMENTS:■ Improved capacity forecasting 35% by implementing a new resource management software tool.■ Increased project deliveries by 40% by integrating use cases, root cause analysis, and creating a PM playbook.■ Improved M&A position by 30% by creating S&OP and S&OE foundation.

TRANSFORMATION BUSINESS ANALYST (MULTI-PROJECT ANALYSIS)Led enterprise-wide transformation programs, including workstream management, organizational redesign, process re-wiring, business analysis, risk management, and automation tools. Managed cross-functional teams of 3-13 analysts to deliver comprehensive relationships and mentored high-performing project managers. Implemented six sigma change management and partnered with key stakeholders in R&D, customer service, and digital records departments for process improvements. Developed configuration documents. Supported and facilitated decision-making, cross functional processes, and delivered projects as designed. Core programs included electronic data interchange migration, enterprise-wide request intake process enhancements, technical infrastructure improvements, operational management, and HITRUST certification. Worked with 30 cross-functional team members.KEY ACHIEVEMENTS:■ Increased capacity and throughput by 30% by streamlining electronic data interchange connections.■ Reduced operation issues 25% by implementing unified project methodologies. ■ Reduced customer friction by 25% by integrating Enterprise intake request process.

BUSINESS PROCESS ANALYST (CROSS-SYSTEM IMPLEMENTATIONS)Built relationships with 11 San Diego and Imperial County hospitals, spearheading the design and implementation of AWS for HITRUST cybersecurity enhancements. Familiar with IT policies and architecture. Worked with a cross-functional team on two $1.5M government contracts, and ran reports for decision-making to improve the company as an industry leader in centralized healthcare data. Performed SQL/MYSQL database queries for data mining and reporting. Created use cases and data mining in developing an Enterprise Program Management office foundation, SFTP, CRM, and website updates. Improved and standardized best practice operating procedures and engineering processes. Worked with SDLC, change management, and SCRUM/AGILE for software release. Provided data integration projects with weekly status. Collaborated with product and project management for continuous improvements. Created project portfolios and change management through multiple software reporting analytics and revenue forecasting. Led monthly health information meetings with over 35 participants. Collaborated to win and implement two $1.5M contracts to implement FHIR HL7 and SAFR medical records within multi-state ambulances and hospitals. Worked with 2 direct and 30 indirect team members.KEY ACHIEVEMENTS:■ Customer satisfaction improved by 30% by survey analysis on additional beneficial products and services.■ Decreased costs 30% and post-live issues 25% by implementing unified project methodologies.■ Improved project delivery 45% and customer satisfaction 60% by implementing change control processes.

BUSINESS ANALYST (REPORTING ANALYTICS)Executed various process improvement initiatives and management operational activities in support of organizational goals, overseeing health plan enrollment, and financial issue resolution. Ran monthly complex KPI reporting (Microsoft CRM) and health plan enrollment score cards. Emotional Intelligence in motivating and influencing departments.KEY ACHIEVEMENTS:■ Averaged $40k/month in savings through enrollment improvements.■ Reduced customer call times by 50% by implementing data-gathering enhancement templates and training.■ Increased process improvement 60% by analyzing and recommending Six-Sigma enhancements.

CLIENT SUPPORT ANALYST (CUSTOMER GROWTH)Optimized SaaS agile methodologies, improved enterprise software and revenue cycle services to over 30 clients in 3 states. Improved escalation points and led several data migration and reporting analytics. Collaborated with product and project management for continuous improvements. Analyzed and implemented improvements to multi-million-dollar monthly client subscriptions. Knowledge of and processed EDI X12 transactions (837/835/276/277/997/999) and EDI software. Created XML workflows. Knowledge of software QA methodologies. Knowledgeable account management strategies for upselling products/services. Led data integration projects with weekly status reporting and recommendations. Developed KPI, payer, revenue, financial analysis reporting analytics and presented to Executive Leadership for strategic enhancements (SQL/JIRA/software, ROI, M&A). Developed cross-functional team coordination. Created program management foundation. Worked with 14 direct and 21 indirect reports.KEY ACHIEVEMENTS:■ Reduced operational redundancies 25% and increased revenue 30% by enhanced project QA Analysis process.■ Reduced SLA response times 80% by optimizing information sharing and ticket categorization.

Laboratory billing healthcare technology solutions providerPROJECT MANAGERResponsible for multi-location laboratory billing processes. Implemented IT billing rules and collections processes within the laboratory accounts receivable software program. Delivered timely projects under budget and presented post-implementation up-selling opportunities. Pulled Business Object and SQL data analysis and quality metrics. Presented data and strategic planning monthly to Executive Team. Project managed highest-revenue, largest lab account plus one additional lab account. Performed cross-functional training with data analysts, project coordinators, and customer service teams. Managed 10 direct and indirect reports.KEY ACHIEVEMENTS: ■ Cultivated strong vendor and client relationships. Successfully implemented largest SaaS laboratory customer.■ Driver of Salesforce implementation and conversion, running pre and post data metrics. ■ Created documentation process for largest laboratory account that earned 100% customer satisfaction rating and increased revenue by $115k in early completion bonus.

San Diego’s leader in outpatient diagnostic imagingTRAINING SUPERVISORLed design and delivery of radiology front office administrative processes. Served as traveling front office training manager, overseeing key functions within the revenue cycle for six clinic sites. Created acquisition analysis, resource streams, and gap solutions. Implemented Six-Sigma claims error improvement process with successful metrics and standardized front office processes across sites. Participated on HIPAA Compliance Committee, trained and documented HIPAA processes, and tracked logs. Pulled Crystal reports, SQL, and Access rolling 12-month financial analytics on radiology performance for all clinic sites. Identified and presented data to the executive team for strategic planning. Managed 30 direct reports and 35 indirect reports across regions.KEY ACHIEVEMENTS:■ Earned LEAP (Learning, Educating, Applying, Producing) award for going “above and beyond”.■ Developed essential transactions designed to reduce billing errors, improve time to appointment, on-site collections, and conduct monthly revenue score cards. ■ Served on HIPAA Compliance Committee.■ Implemented Six Sigma methodologies to increase collections 45%.