Romina Marcosichi Email & Phone Number

Treviso, It

Remote Position

Trento Area, Italy

Sales Agent

Treviso Area, Italy

As a problem solver and a leader, I make sure that my team does its best to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints. Customer careControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesDevelop… Show more As a problem solver and a leader, I make sure that my team does its best to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints. Customer careControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsCommercial planning coordination between Sales department and Marketing Department. Identify and implement strategies to improve quality service.Budget and Forecast development. Arranging promotional events, like Fairs and presentations for Agents and Clients. Contact with most important clients of each market. Show less

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