- Customer Relationship Management- Anticipate and prevent risks that will threaten a positive client experience- Identify and assess clients' needs to achieve their satisfaction via the Platform- Build and maintain databases for clients- Prepare customer spreadsheets and keep online records- Organize managers’ calendars- Perform market research- Create presentations, as assigned- Address employees administrative queries- Provide customer service as first point of contact

- Utilize Six Sigma methodologies to analyze, improve, and optimize business processes, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.- Collaborate with cross-functional teams to develop, document, and implement standardized processes and procedures, ensuring consistency and adherence to quality standards.- Manage company files, including organizing and maintaining electronic and physical records, ensuring data accuracy and accessibility.- Support market expansion initiatives by collecting, analyzing, and interpreting data related to market trends, customer needs, and competitor activities, and providing insights and recommendations to inform business strategies.- Coordinate with clients and team members to ensure seamless execution of account plans, including managing communications, coordinating meetings, and tracking progress against established objectives.- Assist in the development of company strategy by conducting research, analyzing data, and providing insights to inform decision-making.- Collaborate with internal and external stakeholders to ensure timely and accurate delivery of products or services, and address any issues or concerns that may arise.- Provide administrative support, including preparing reports, creating presentations, and conducting data analysis as needed.

- Tea Connoisseur - Responsible for offering a friendly and efficient services to all guests - Process guests orders to ensure that all items are prepared and served promptly - Assists in setup and clear down of the front and back of TWG Tea Salon and Boutique operations· - Promote and sell our range of food and beverage items and products to walk-in customers

- Supervise kitchen and wait staff and provide assistance, as needed - Keep detailed records of daily, weekly and monthly costs and revenues - Coordinate communication between front of the house and back of the house staff - Monitor compliance with safety and hygiene regulations - Gather guests’ feedback and recommend improvements to our menus