Romit Khadka Email & Phone Number

Customer Service: Provided top-notch customer service by greeting customers, identifying their needs, and offering expert guidance on product selection, leading to increased customer satisfaction and repeat business.Product Knowledge: Demonstrated an in-depth understanding of Columbia's product range, including outdoor apparel, footwear, and equipment, to provide accurate information and recommendations to customers.Sales: Actively engaged with customers to drive sales, meet sales targets, and maximize revenue, consistently exceeding monthly and quarterly sales goals.Visual Merchandising: Ensured that the store's displays and merchandise presentation were visually appealing, well-organized, and compliant with brand standards.Cash Handling: Conducted cash and card transactions accurately and securely, maintaining cash registers and handling returns and exchanges in accordance with company policies.Store Operations: Participated in opening and closing procedures, ensured the store was clean and well-maintained, and assisted in stockroom organization.Product Returns and Exchanges: Facilitated smooth returns and exchanges for customers while adhering to established return policies and providing exceptional service.Product Recommendations: Leveraged product knowledge to suggest complementary items, up-selling, and cross-selling, resulting in increased average transaction values.Team Collaboration: Worked closely with colleagues to achieve common goals, share best practices, and ensure a cohesive and efficient work environment.Achievements: Consistently ranked among the top-performing sales associates, received recognition for outstanding sales performance, and received positive customer feedback for exceptional service.