o Manage a project life cycle and its various stages from inception till delivery with minimal supervision/ hand holding.o Manage and handle the client interaction and communication in terms of requirement gathering Scope agreements and delivery schedules and escalations. o Facilitate technical problem solving and escalations to maintain the schedule.o Ensure that project activities are undertaken and completed as per the organization's processes and work on continuous process improvement.o Track the risks and issues and work to actively resolve/mitigate.o Estimate the work and plan the delivery schedule in terms of tasks, milestones, and dependencies.o Monitor the progress of a Schedule and ensure regular publishing of status report and quality metrics.o Transition of JIRA accounts from Directech labs to Direct Scale

o Manage a project life cycle and its various stages from inception till delivery with minimal supervision/ hand holdingo Manage and handle the client interaction and communication in terms of requirement gathering Scope agreements and delivery schedules and escalations o Facilitate technical problem solving and escalations to maintain the scheduleo Ensure that project activities are undertaken and completed as per the organization's processes and work on continuous process improvemento Track the risks and issues and work to actively resolve/mitigateo Estimate the work and plan the delivery schedule in terms of tasks, milestones, and dependencieso Monitor the progress of a Schedule and ensure regular publishing of status report and quality metricso Setup & Manage Jira.o Setup Agile Process and dashboard for CXO

• Lead development efforts taking the complete ownership of delivery. • Guide and mentor team members and create high performing project teams• Estimate the work and plan the delivery schedule in terms of tasks, milestones, and dependencies• Monitor the progress of a Schedule and ensure regular publishing of status report and quality metrics• Track the risks and issues and work to actively resolve/mitigate• Ensure that project activities are undertaken and completed as per the organization's processes and work on continuous process improvement• Facilitate technical problem solving and escalations to maintain the schedule• Guide the team, provide direction in design, development, and integration of the project.• Manage and handle the client interaction and communication in terms of requirement gathering, Scope agreements and delivery schedules and escalations • Manage a project life cycle and its various stages from inception till delivery with minimal supervision/ hand holding

Roles and Responsibilities• Lead development projects taking the complete ownership of delivery. • Guide and mentor reporting project lead and create high performing project teams• Estimate the work and plan the delivery schedule including tasks, milestones, and dependencies• Monitor the progress of a project and ensure regular publishing of status report and quality metrics• Track the risks and issues and work to actively resolve/mitigate• Ensure that project activities are undertaken and completed as per the organization's processes and standards• Facilitate technical problem solving and escalations to maintain the schedule• Guide the team, provide direction in design, development, and integration of the project.• Responsible for managing and handling the client interaction in terms of understanding the requirement and translating to the teams for deliverables.• Responsible for managing a project life cycle and its various stages from inception till delivery with minimal supervision/ hand holding

• Support the product development processes such that as requirements for the Information Technology department as identified, that these are tracked and scheduled for completion• Manage all project of Information Technology / Design department from inception to launch, and all within defined timelines and budget• Manage and Coordinate design team day to day operations and resources• Provide technical writing support to the Information Technology Department including the creation and maintenance of technical specification documents, design and development documents, guide and training documents and release notes• Maintain all project management tools in support of the Information Technology department’s projects including, but not limited to, schedules, specification documents, issue logs and other related project documentation• Work collaboratively, track and coordinate with the other teams including the Quality Assurance, Product Development, Product Management and Network Operations, by facilitating communications and ensuring projects stay on schedule and on budget• Maintain the repository of Information Technology Department documentation to ensure the latest versions are recorded and maintained in a centralized manner, and therefore available to all

The British Council is a United Kingdom-based organization specializing in international educational and cultural opportunities. The British Council's remit is "to build mutually beneficial cultural and educational relationships between the United Kingdom and other countries, and increase appreciation of the United Kingdom’s creative ideas and achievements." Its overseas network extends to 233 locations in over 100 countries and territories.Roles and Responsibilities• To lead on Exams IT Application Projects.• Liaise with development team in UK.• Design, develop, and facilitate user training.• Build and maintain good Relationships with stakeholders and partners.• Initiate, Design, Deploy and maintain Process Automation Projects• Integrate existing IT system and Global business solutions support team with regard to any generic IT support requirement.• Managing with IT support team as per current and future requirement• Identifying training requirements for the team members on products and technologies

• Design, Deploy and maintain new and existing Enterprise IT solutions• Testing of products and generation of manuals and technical documents• Responsible for Project Integration, scope definition, time & cost management, communications and risk management• Integration & Customization of the product as per the clients infrastructure for seamless integration• Responsible for generation of reports for updating of both internal and external stake holders.• Tracking of all pending issues and ensuring timely resolutions. • Supervision of presales activity like Pilots/setting up Proof of Concepts of the applications/Products.• Managing IT and support team as per current and future requirement• Identifying training requirements for the team members on products and technologies• Maintaining Software and Hardware Inventory for the domain.• Ensuring lowest TAT to have minimum downtime of critical IT services.• Ensuring delivery of works as per internal and external SLA.• Managing Vendor relations and AMC’s.

• Database Maintenance. Monitoring of Database performance. Reduction Of Transaction Log. Database Designing. Optimization of Queries Making/Revising Of backup plans Performance Tuning Reporting services to maintain uninterrupted reporting through push or pull technique• Application Development and team coordination. Requirement gathering and Analysis. Designing Of Application. Reports Automation. Resource utilization/allocation as per the departmental needs Developing Reporting formats according to specification. Providing Support for the application developed Guiding team on issues arising during development cycle by Providing required training and guidance Enforce standards - documentation, data formats, naming conventions and change control. Preparing reports to be shared by all project stakeholders Interaction with Internal and External Client. Preparing User manuals

Roles and Responsibilities• Analysis & Development of Front end scripts (Screen Pops) for Agents. Coding of Scripts. Testing of Scripts. Debugging/Error Handling Scripts. Implementation of Scripts. Routine maintenance and updations of the scripts• Leads Management: Using SQL Server 2000 and Sybase. Maintaining leads updates. Uploading Leads. Recycling leads. Defining recycling logic of the leads. Regular monitoring on the Leads status.• Administration of DIALER (EPro). Campaign Setup in the Dialer. Trouble shooting issues related to Campaigns. Attending day-to-day issues related to Campaigns. Trouble shooting issues related to Dialer.• Creating/configuring Agents IDs for different campaigns in Dialer.• Creating & managing databases for different campaigns.• Perform day to day Database Activity Like daily backup, Recovery, Performance Tuning, Security Policy, Backup Strategy of all SQL Server.• Enforce standards - documentation, data formats, naming conventions and change control.• Assist in the planning, design and implementation of database projects and the database component of other engineering projects.• Assist software engineers in query performance tuning as requested.• Providing technical support to operations floor.• Developing applications compatible to Dialer for various campaigns.• Developing application software’s using Microsoft Technologies according to the requirement of organization.• Ensuring the smooth running of Dialer & software applications in the production office. • Plan and deliver special projects related to I.T as assigned. • Interaction with Internal Clients and departments.• Preparation of User Training Manuals.

Creating Web Layouts and Prototypes For various Clients.Modification of windows media player to be used on the site Using Windows Media Player SDK

 CBT produced as a learning supplement for the higher secondary students of govt schools Involved in upgrading of image web site of IMAGE (www.imageil.com) Redesigning of layout and Flash works. Part of the team that created Product Demonstrations C.D for HLL, Ponds India Limited&TVS. Part of the team in various client projects for visualization, designing. Designed HTML Layout for website designed and developed for Pinnacle Software Solutions, U.S.A. www.pinnacleit.com An e-Com site designed and developed for Chinmaya Publications, USA Part of the team for www.Haden.com having responsibility of designing its layout  Part of curriculum development core that develops Course contents, Course materials ,Tutorials published Writing of Technical Help Documents and Manuals for various training programs conducted by image.