Familiarize yourself with the various prices of Healthcare insurance coverage.They should also greet customers happily and politely.The customer care representatives should also answer telephonic calls and emails promptly.They should also involve line managers to answer new queries which are complicated.Provide details of healthcare membership to various members and their families.The member benefits are also provided by the healthcare customer care representative.Advice members on different payment options for health insurance coverage.Grant preauthorization for member coverage in the best possible way.Provide medical insurance policy details to healthcare practitioners.Providing details of network providers to different members.Cancel membership plans basis of a request, seek guidance to complete this request from your line manager.Ensure that your workspace remains neat at all times.They need relevant tools and resources to work as a healthcare customer care representative.