Loan ServicingReconcile month end billing from servicerProvided customer care helpPost customer paymentsReviewed customer delinquency

• Supported 400-500 collectors nationwide with customer escalation calls.• Receive 10 new cases a day for research and resolution within 24 to 48 hours turn around following federal regulation and 3rd party vendor rules.• Provide assistant to associates needing additional assistance.• Processed routine transactions and documenting loan history• Monitor associates side by side for quality control and training• Work escalated situations by interacting with other departments that require advanced collections, and/or litigation review.• Problem solve, negotiation, and preparation of follow up documentation foreach case.• Provide support for mangers that go on vacation or extended leave.• Request Credit Bureau and refund checks to appropriate departments anddocument follow-up and updates in the system. • Trained new hires as requested by managers.

• Coordinating/supervising repairs and renovation.• Made sure documents were in compliance. • Point of contact for vendors, banks, escrow, and title.• Front line help desk. Customer service and IT support.• Train staff on all proper technical procedures and standards.• Create and maintain procedures and documentation.• Data entry and submission of purchase offers to purchase foreclosed assets.• Initial contact, occupancy status, inspections of property condition• Working relationships with property preservation companies.• Supervising repairs, initial preservation to assets.• Responsible for all compliance duties that accompany an REO assignment.• Assisting in marketing properties with different online campaigns, print campaign and personal networking.

• Prepared and processed loans based on application received • Verified all documentation provided by the applicants.• Analyzed applicants and determine, based on lender polices.• Worked with team to provide patrons with technical and customer services.• Install, configure, and maintain company hardware and software.• Maintain daily/monthly data backups