Client: Inchcape Support experience in supporting VWD, VDI, AD and M365. Creating New Accounts/WVD with Microsoft Azure, Active Directory implementation and support. Contacting clients to find out the nature of the problem. Troubleshooting hardware and software issues using Manage Engine Servicedesk Plus. Installing and maintaining hardware and computer peripherals. Troubleshooting networking and connection issues.

Clent: Synchrony FinancialMonitor the Network, Server (MDF) and IDF Status, attend Change Activities and Meetings▪ Assist on all Backup Tape Storage processes and related Standard Operating Procedures.▪ Dashboard and DORM preparations and SOP’s.▪ Daily Shift Handover and attendance monitoring▪ On boarding process for incoming personnel.▪ Escalates and elevates to SyF IT Managers and DXC India Leadership Team as necessary.▪ Monitor the Incident/Service Requests… Show more Clent: Synchrony FinancialMonitor the Network, Server (MDF) and IDF Status, attend Change Activities and Meetings▪ Assist on all Backup Tape Storage processes and related Standard Operating Procedures.▪ Dashboard and DORM preparations and SOP’s.▪ Daily Shift Handover and attendance monitoring▪ On boarding process for incoming personnel.▪ Escalates and elevates to SyF IT Managers and DXC India Leadership Team as necessary.▪ Monitor the Incident/Service Requests from the SNOW Ticketing System then screen and segregate them for support.▪ Supports SyF Users in any IT related concerns as covered in SLA (Windows/Mac) and AWS▪ Receive tickets1. Service requests2. Incident reports (Problem Tickets)3. Assess and understand the issue /request4. Acknowledge the issue or request by phone or email5. Troubleshoot / Process the request6. Provide feedback to customers/users7. Close the case timely in accordance with the required SLA▪ Supports Telecommunication Service requests.▪ Ensure Escalation Matrix is strictly followed.▪ Encourages agent to participate all VOC Programs to further enhance services.▪ Provide additional support for GE users (Escalation)▪ Activities1. Process access request for site visitors.2. Provide assistance in facilitating events.▪ Handle requests or Issues that require immediate resolution1. High severity cases2. Site wide downtime or outages▪ Tracking of the team’s Productivity and Performance▪ Ticket and case monitoring1. Calls handled2. Tickets received, handled and resolved3. Resolved and Completed request▪ Involvement in rolling out of Standard Operating Procedures.▪ Responsible in making sure that all SLAs are met▪ Point of Contact on shift assignment and schedules. Show less

Our Client: Universal Robina Corp, DigiTel, Sun Cellular, Robinsons Bank, Summit Media, Robinsons Retail Group, Premium Bikes Extract the Incident Reports from the HPSM System then screen and segregate them for Onsite or Remote. Answers questions or resolve computer problems for clients via telephone/remote then aids on different Locations of client issue concerning use of their computer/laptop/hardware and software, including printing, installation (Software/Hardware)… Show more Our Client: Universal Robina Corp, DigiTel, Sun Cellular, Robinsons Bank, Summit Media, Robinsons Retail Group, Premium Bikes Extract the Incident Reports from the HPSM System then screen and segregate them for Onsite or Remote. Answers questions or resolve computer problems for clients via telephone/remote then aids on different Locations of client issue concerning use of their computer/laptop/hardware and software, including printing, installation (Software/Hardware), word-processing, electronic mail, and operating systems. If the issue is unresolvable ticket will transfer to Onsite Engr and coordinate with their Team Lead. Create a report and task day to day for the end of shift. Show less

Our Client: Universal Robina Corp, DigiTel, Sun Cellular, Robinsons Bank, Summit Media, Robinsons Retail Group, Premium Bikes Receiving Job Order from Dispatch then provides assistance on different Locations of client issue concerning use of their computer/laptop/hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Answers questions or resolve computer problems for clients in person or via telephone.