Roman Michael Angelo Llantada Email & Phone Number

Makati, Philippines

DUTIES AND RESPONSIBILITIES: PROVIDES 1ST AND 2ND LEVEL I.T. HELPDESK/TECHNICAL/HANDS-ON SUPPORT TO USERS FOR ALL DESKTOPS, LAPTOPS AND IT RELATED EQUIPMENT. TAKE ESCALATED I.T. CONCERNS BY THE END-USES THAT NEEDS INTENSIVE ASSISTANCE. MONITOR CLOSELY AND PROVIDES FRONT LINE SUPERVISION TO MY ONE DOWNS FOR LEADERSHIP, GUIDANCE, TRAINING AND SUPPORT TO ENSURE A POSITIVE WORK ATMOSPHERE AND TEAM SPIRIT. ESCALATE, COMMUNICATE AND ASSIST THE COMMAND CENTER (ENTERPRISE WORKFORCE) AND CLIENT’S I.T. FOR FLOOR-WIDE ISSUES. ESCALATING TO THE CLIENT THE KNOWN ISSUES REPORTED BY THE AGENTS AT THE PRODUCTION FLOOR. LEADING (POINT OF CONTACT) APPLICATION DEPLOYMENTS FOR OUR SITE LIKE CLIENTS SOFTWARE APPLICATION UPGRADING AND TESTING (USER ACCEPTANCE TESTING) DEPLOYMENT/COLLECTION OF I.T. RELATED ASSETS TO USERS. RESOLVES ESCALATED SUPPORT ISSUES FROM LEVEL 1 HELPDESK. DIAGNOSE AND REPAIR PROBLEMS VIA EMAIL, PHONE OR IN PERSON AT USERS LOCATION. MENTORING, COACHES AND SUPERVISE NEW HIRE I.T. PERSONNEL AND I.T. OJTS. ESCALATES AND MONITORS ISSUES WHEN DEALING WITH EXTERNAL VENDORS FOR WARRANTY REPAIR ISSUES. REPAIRS RETURNED EQUIPMENT TO BE REDEPLOYED. CREATING DOCUMENTATIONS AND HOW TOS FOR INSTALLATION AND TROUBLESHOOTING OF CLIENT APPLICATIONS. WINDOWS ACTIVE DIRECTORY ACCOUNTS MANAGEMENT, CREATION, DELETION AND MODIFICATION. WORKS WITH INTERNAL AND EXTERNAL CUSTOMERS ON A DAILY BASIS RESOLVING ANY SUPPORT QUESTIONS AND ISSUES. ASSET AND INVENTORY OF EQUIPMENT TRACKING AND CONTROL. UPDATE AND TRACK THE I.T. SPARE PARTS STOCK LEVELS AND REPLENISHMENT. ASSISTS IN SCRAPPING OR DISPOSAL OF OLD DESKTOPS, NOTEBOOKS, PRINTERS, AND OTHER IT RELATED HARDWARE. CREATING I.T. TECHNICAL DOCUMENTATION AND MANUALS FOR INSTALLATION, TROUBLESHOOTING AND APPLICATIONS BASELINE.

Makati City

DUTIES AND RESPONSIBILITIES: PROVIDES 1ST LEVEL I.T. HELPDESK/TECHNICAL/HANDS-ON SUPPORT TO USERS FOR ALL DESKTOPS, LAPTOPS AND IT RELATED EQUIPMENT. ESCALATE, COMMUNICATE AND ASSIST THE COMMAND CENTER (ENTERPRISE WORKFORCE) AND CLIENT’S I.T. FOR FLOOR-WIDE ISSUES. ESCALATING TO THE CLIENT THE KNOWN ISSUES REPORTED BY THE AGENTS AT THE PRODUCTION FLOOR. ASSISTING OUR POINT OF CONTACT OR LEAD ON THE APPLICATION DEPLOYMENTS FOR OUR SITE LIKE CLIENTS SOFTWARE APPLICATION UPGRADING AND TESTING (USER ACCEPTANCE TESTING). DEPLOYMENT/COLLECTION OF I.T. RELATED ASSETS TO USERS. RESOLVES ESCALATED SUPPORT ISSUES FROM LEVEL 1 HELPDESK. DIAGNOSE AND REPAIR PROBLEMS VIA EMAIL, PHONE OR IN PERSON AT USERS LOCATION. ESCALATES AND MONITORS ISSUES WHEN DEALING WITH EXTERNAL VENDORS FOR WARRANTY REPAIR ISSUES. REPAIRS RETURNED EQUIPMENT TO BE REDEPLOYED. WINDOWS ACTIVE DIRECTORY ACCOUNTS MANAGEMENT, CREATION AND DELETION. WORKS WITH INTERNAL AND EXTERNAL CUSTOMERS ON A DAILY BASIS RESOLVING ANY SUPPORT QUESTIONS AND ISSUES. ASSET AND INVENTORY OF EQUIPMENT TRACKING AND CONTROL. UPDATE AND TRACK THE I.T. SPARE PARTS STOCK LEVELS AND REPLENISHMENT. ASSISTS IN SCRAPPING OR DISPOSAL OF OLD DESKTOPS, NOTEBOOKS, PRINTERS, AND OTHER IT RELATED HARDWARE.

Quezon City

Taking calls and assisting on their Dell XPS laptop

Makati City

DUTIES AND RESPONSIBILITIES:PROVIDES 1ST AND 2ND LEVEL I.T. HELPDESK/TECHNICAL/HANDS-ON SUPPORT TO USERS FOR ALL DESKTOPS, LAPTOPS AND IT RELATED EQUIPMENT.TAKES ESCALATED I.T. CONCERNS OR ISSUES BY THE END-USERS THAT NEEDS INTENSIVE ASSISTANCE.ESCALATING TO THE CLIENT THE KNOWN ISSUE REPORTED BY THE AGENTS AT THE PRODUCTION FLOOR.LEADING (POINT OF CONTACT) APPLICATION DEPLOYMENTS LIKE CLIENTS SOFTWARE APPLICATION UPGRADING AND TESTING (USER ACCEPTANCE TESTING).CREATING IT TECHNICAL DOCUMENTATION AND MANUALS FOR INSTALLATION, TROUBLESHOOTING AND APPLICATIONS BASELINE.PROVIDES TECHNICAL SUPPORT/ASSISTANCE FOR CONFIGURATION, INSTALLATION AND TROUBLESHOOTING PC DESKTOPS, LAPTOPS AND OTHER PC RELATED PERIPHERALS THRU PHONE AND EMAIL.DEPLOYMENT/COLLECTION OF IT RELATED ASSETS TO USERS.RESOLVES ESCALATED SUPPORT ISSUES FROM LEVEL 1 HELPDESK.DIAGNOSE AND REPAIR PROBLEMS VIA EMAIL, PHONE OR IN PERSON AT USERS LOCATION.ESCALATES AND MONITORS ISSUES WHEN DEALING WITH EXTERNAL VENDORS FOR WARRANTY REPAIR ISSUES.REPAIRS RETURNED EQUIPMENT TO BE REDEPLOYED.WINDOWS ACTIVE DIRECTORY ACCOUNTS MANAGEMENT, CREATION, DELETION AND MODIFICATION.WORKS WITH INTERNAL AND EXTERNAL CUSTOMERS ON A DAILY BASIS RESOLVING ANY SUPPORT QUESTIONS AND ISSUES.ASSET AND INVENTORY OF EQUIPMENT TRACKING AND CONTROL.UPDATE AND TRACK THE I.T. SPARE PARTS STOCK LEVELS AND REPLENISHMENT.ASSISTS IN SCRAPPING OR DISPOSAL OF OLD DESKTOPS, NOTEBOOKS, PRINTERS, AND OTHER IT RELATED HARDWARE.DIALER ADMINISTRATION AND MONITORING (ASTERISK, PBX & VICIDIAL); CREATING USER PHONE LOGINS, CREATING CAMPAIGN/ACCOUNTS & LOADING OF LEADS FOR EACH CAMPAIGN.INSTALLATION & MINIMAL CONFIGURATION OF FIREWALL (PF SENSE).CREATING FLOOR PLANS OR WORKSTATION LAYOUT FOR EACH CAMPAIGN.PURCHASING OF HARDWARE & SOFTWARE ITEMS.PERFORMING TEST CALLS FOR EACH CAMPAIGNS.NETWORK SUPPORT; PHYSICAL INSTALLATION & CONFIGURATION OF PORT SWITCHES, ACCESS POINTS & OTHER NETWORK DUTIES.

Pasig City

Taking calls and assisting US customers on their DSL connection