GEARS helpdesk support

• Ensure the proper running of IT equipment and systems in the school in order that office staff, teachers, and students activities are not disrupted.• Perform troubleshooting support for problems related to computer hardware/software and application systems in the schools• Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals• perform basic administrative support, asset management and routine IT housekeeping services• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.• Provide timely status updates to relevant parties.• Perform service request related to client platforms.• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.• Involve in client platform implementation/upgrade project.