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Rommel R. is listed as IT Professional | Technical Support Specialist | Duty Manager | ENG/SPA Technical Customer Expert at Lean Tech, a company with 159 employees, based in Peru, Peru, Peru. AeroLeads shows a matched LinkedIn profile for Rommel R..
Rommel R. previously worked as Software Support Specialist at Lean Tech and Technical Support Analyst at Aynitech Group. Rommel R. holds Administración Y Sistemas from Cibertec.
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+5 years in the customer technical service roles, plenty of experience working in IT Helpdesk / ServiceDesk / Incident Response enviroments.+2 active years in SaaS support roles, for both test and productions environments.High proficiency in english speaking, reading and writing.Proficient with troubleshoot/triaging/analyzing root cause issues.Worked with multiples networking technologies, ticketing systems, monitoring tools.Programing knowledge: SQL, C++, Powershell/python scripting.
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A career timeline built from the work history available for this profile.
Remote
- Handled escalated tickets from Tier 1 to make a deeper analysis and troubleshoot.- Worked with QA/DEV/Proyect Management teammates on diagnosing, troubleshooting, triaging internal customers’ open issue and requirements.- Provided technical support via email or phone for a customer base of SysAdmins and end users of the products' suite.- Complete.
- Quickly response to all alerts, restoration or escalation of problems. - Identify, troubleshoot and resolve IT network issues reported through monitoring systems, trouble tickets, or other internal teams / users. - Monitoring systems, trouble tickets, or other internal teams / users. - Perform triage and detailed analysis of all reported network issues..
Perú
- Over-the-phone interpreting for U.S. health care services.- Fulfill the interpreter's role on every call.- Fidelity compliance with work protocols, HIPAA laws and work schedule.- Compliance with quality guidelines, achieving required metrics.
Lima, Perú
- Daily monitoring of the ServiceDesk operation (calls / emails / tickets).- Daily supervision of the work performed by the agents based on KPI's.- Onboarding process and micromanagement for new agents.- 2nd level technical incident handling, troubleshooting and escalating incidents to the required team/network provider/stakeholder.- Improved CSAT by 20%.
Perú
- Customer Service for British Telecom LATAM customers, being the 1st contact level for technical incidents.- 1st level troubleshooting, reporting and escalating incidents acording to their SLA's- Proactive monitoring of many network services with ITSM tools.- Compliance with KPI's and followed work guidelines/SOP's/supervisor adivce.- Agent of the month.
Perú
- Customer Account service to corporate customers, reporting and escalating technical incidents, providing 1st level assistance, managing large volumes of customer data in tables for service maintenance management.
Other employees you can reach at lean-tech.io. View company contacts for 159 employees →
Melissa Bolaños Rios
Colleague at Lean Tech
Medellín, Antioquia, Colombia, Colombia
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KX
Karen Xiomara Rey Acevedo
Colleague at Lean Tech
Cúcuta, Norte De Santander, Colombia, United States
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PP
Paola Pacheco
Colleague at Lean Tech
Medellín, Antioquia, Colombia, Colombia
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BS
Brayan Soto
Colleague at Lean Tech
Medellín, Antioquia, Colombia, Colombia
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LV
Laura Vásquez Peláez
Colleague at Lean Tech
Colombia, Colombia
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CS
Carmen Sarmiento Perez Villegas
Colleague at Lean Tech
Medellín, Antioquia, Colombia, Colombia
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SG
Sebastian Gomez Vega
Colleague at Lean Tech
Medellín, Antioquia, Colombia, Colombia
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NS
Nataly Santacruz Santacruz
Colleague at Lean Tech
Sabaneta, Antioquia, Colombia, Colombia
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DC
Daniela Calderon Jessurum
Colleague at Lean Tech
Medellín, Antioquia, Colombia, Colombia
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NC
Natalia Castro
Colleague at Lean Tech
Medellín, Antioquia, Colombia, Colombia
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Quick answers generated from the profile data available on this page.
Rommel R. works for Lean Tech.
Rommel R. is listed as IT Professional | Technical Support Specialist | Duty Manager | ENG/SPA Technical Customer Expert at Lean Tech.
Rommel R. is based in Peru, Peru, Peru while working with Lean Tech.
Rommel R. has worked for Lean Tech, Aynitech Group, Teleperformance, Bt, and Gss (Global Sales Solutions).
Rommel R.'s colleagues at Lean Tech include Melissa Bolaños Rios, Karen Xiomara Rey Acevedo, Paola Pacheco, Brayan Soto, and Laura Vásquez Peláez.
You can use AeroLeads to view verified contact signals for Rommel R. at Lean Tech, including work email, phone, and LinkedIn data when available.
Rommel R. holds Administración Y Sistemas from Cibertec.
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