Professional Hotelier with over twenty years in hospitality industry and unwavering passion for delivering excellence in customer experience. Personable leader with background in directing, motivating and training team members to provide exceptional service to guests. Talented in taking on challenging issues in hospitality management. I have a broad and diverse experience in the hospitality industry, and my achievements reflect a strong ability to accomplish varied & diversified tasks with regard to the overall management, organizing, planning, and directing of the services in a hotel. My skills include accommodation, and other services; marketing and promotion of the hotel facilities; establishing and achieving profit and sales targets; handling customers comments and complaints; supervising supplies, maintenance; troubleshooting and addressing problems; recruiting staff and supervising training.I served in the U.S. Army for five years where I learned patience, commitment, an ability to display attention to detail. I volunteered with The USO, The Miss Universe Organization, The Miss America Organization, and Food Bank of New York City with the Triumph Hotels.