General Mission: Attracting new customers – Hotel Concierge Penetrating New and Existing Market – Tour Companies Concentrating on Developing Strategy – Channel Relationship Main Role –Maintaining high targets for Helicopter Sales Weekly Duty Manager at the Atlantis Helipad

General Mission: Worked as Team Leader responsible for helping the Concierge Team in establishing a system for Bell Service, Doorman, Valet and Transportation operations Conducted daily training on each sub-team to ensure that standards are met in preparation for actual operations (example: arrival/departure sequence) Introduced the Team to Concierge Community (Les Clefs d’Or, Dubai Concierge Group) in order to help them expand their network for future referencesActive for Dubai Concierge Group ActivitiesArrange all the tour in DubaiArrange Flight BookingArrange Golf BookingArrange Restaurant BookingArrange TransportationPrepare daily & monthly report

 Main focus of responsibility was to assist Guest Service Director in supervising smooth daily management of multi-cultured team Ensured that the transportation operations were running smoothly. Responsibilities included planning, driver allocation, posting and daily reporting (revenue, number of trips/pax, special request, complaints)  Communicated and assisted on guest queries such as restaurant reservations, flight bookings, golf reservations, transfers, etc. Responded efficiently to guest complaints and ensured action was provided promptly Delivered brief orientation about the property, location, people and its culture Coordinated with every team member to ensure that every guest is treated accordingly, request and complaints are met based on the highest standards

 Welcomed guest arrivals Assisted the porters in preparing the luggage for check-in & check-out Gave information on the facilities of the hotel