• First point of contact for users and support Asia Pacific region.• Global Service desk as first point of contact for HB Fuller global. (APAC, NA , EMEA and LATAM)• Resolve and monitor user issues on first call or escalate as appropriate - Ivanti; Landesk.• IT equipment maintenance• Security administration of local and remote users• End user training• Disaster recovery procedures, system recovery, virus remediation.• Coordinate telephone system maintenance & troubleshooting (Cisco).• Server administration• Perform preventive maintenance on computers• Manage end-point security through existing tools and software, coordinate recovery with user - Azure, Autopilot.• Application deployments using global tools and processes• Perform analysis and recommend upgrade of computers and asset management.• Monitor, maintain operating and troubleshooting daily via local/remote access in Citrix.

L2 support- Serve as second point of contact for all hardware Australia Post IT issues.- Provide second level hardware, software, and/or network support to Australia Post shops and LPO.- Provide and vet parts needed to fix issues at post shops and LPO's.- Respond to and complete Service Now tickets in a timely manner, escalating larger or more complex issues to appropriate team.- Update asset management database.- Work From Home since Covid 19 started.

•Onsite Information Technology support for retail and corporate office.•Fault diagnosis and break fix solution.•Back office server support, patching and installation.•Full understanding of all IT related retail peripherals.•Manage daily task and prioritize jobs within SLA.*Primary support on POS, back office and server issues for:Coles Goup of Companies, Woolworths Group of Companies, Australia Post, McDonald, Fujitsu, Fe Technologies, Kemira, Specsavers, H&M, Just Groups, Lululemon, Officeworks, Footlocker and Council Library.•Onsite IT support for retail and corporate office.•Fault diagnosis and break fix solution.•Back office server support, patching and installation, router install/config.•Full understanding of all IT related retail peripherals.•Manage daily task and prioritize jobs within SLA.

•Handling technical support role to more than 300 user’s onsite in an ITIL environment.•Assisting on site and phone support; result driven.•Windows XP to Windows 7 migration.•Performing Hardware/Software installation.•Time, Asset and Change Management.•Desktop/Network Printer Management.•Provide bare metal Windows 7 image creation & deployment using SCCM 2012.•Perform Backup using Symantec NetBackup.•Active directory management via Citrix environment.•Configuring iPhone, Android mobile phones and tablets for users at sites.•Liaise with supplier for hardware/spare replacement

• Managed messaging environment with Exchange Server 2008/2013, Office 365 cloud services, Lync, Zimbra mail, LCS Server, Blackberry Enterprise server. Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.• Technical support for network hardware, Apple products and software configuration, Active Directory, DHCP, Routing concerns, Sharepoint, Print services in MS Windows server environment.• Manage system configurations for Avaya/Nortel PABX (Meridian I)/ IP Telephony equipment, phone patching.• Manage connection security for local area networks, the company Web site, the company intranet, and e-mail communications using Juniper Netscreen and Cisco Iron port firewall appliances and Squid.• Maintaining Data Centre by monitoring physical and virtual server logs, firewall logs, intrusion detection logs, disk- space utilization and network traffic for unusual or suspicious activity. Interpret activity and taking corrective measures with the aid of Nagios and PRTG monitoring.• Server backups (Windows server Backup).• Manage IP appliances Biometric devices for access control and attendance monitoring, Juniper firewall, Cisco Ironport firewall.• Manage and support core servers HP, IBM, Dell and VMWare (Windows server 2008/2010/2012/, SQL, Red Hat Linux, FreeBSD, Kaspersky Server.•Micosoft Windows, MS Excel, Word and Power Point, Outlook support.•Handles incidents and monitor ticket queue, investigating, prioritizing closure to ensure the delivery, committed within Service Level Agreement (SLA) and deadlines using Tivoli Service Request Manager and Service Desk Plus.•Implement and monitor compliance to IT policies, procedures ISO (QMS, ITSM and ISMS) and ITIL at the end-user level.•Perform first level support for SAP related issues; patch update, installation and configuration.•Good understanding of OSI Model, TCP/IP protocol (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP. DNS..etc.

• Setup WAN to provide reliable service and reduce network latency. Deploy Windows 2003 server and join the existing forest. Implement these changes along with providing the day-to-day IT administration.• Implement a backup strategy along with a disaster recovery plan, MS Exchange 2000 data and file server.• Implement Exchange Server 2003 from previous LotusNote. • Migrated existing record keeping Oracle based software to the network.• Managed, deploy policy and perform end-to-end support between sites.• Perform configuration and define parameters for installation and testing of switches, routing, controllers and other related equipment.• Prepare standard and guidelines for network implementation; identify appropriate techniques and procedures for cable and equipment installation, maintenance, and monitoring performance improvement.• Travel off-site locations to perform related work; transport equipment and materials to and from remote sites; and respond to emergency situations.• Performed daily data backup.• IT all-rounder.

• Provided administration/support for NT network environment (SQL, Exchange Server and ERP (EXACT).• Prepare system/network documentation, SOP’s and IT policies.• Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.• Performed Preventive Maintenance on computers and printers.• Monitoring outside repairs made by the supplier's service technicians. • Purchased software licensing and tracked licensing compliance. • Perform system tape backups and implemented disaster recovery plan.• Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.• Assist/train personnel in proper use of PC's, PC software, Email and network use. • Checks newly delivered computer hardware units and ensures conformance with specifications requested.• Co-ordinates installation of computer networking cables.• Performed Preventive Maintenance on computers and printers.• Responsible for reporting hardware problems to suppliers/vendors on computer units under the warranty period.• Website maintenance HTML• Responsible for purchasing computer peripherals.• Maintains inventory records of installed equipment, software, repairs and maintenance, downtime, changes and updates.• Prepared weekly, monthly and yearly status report.