Rommel Reyes Email & Phone Number

• Microsoft Certified Professional• Experience in using and supporting Microsoft O365, Microsoft SCCM, SCOM, Active Directory, SOTI Mobicontrol, Bit-locker, McAfee Endpoint Encryption, Entrust Security Token provision/deployment and Remote Desktop Services.• Experience in using Footprints, Remedy, and Zendesk ticketing system• Fundamental Knowledge of using Solarwinds, and Cisco Prime Infrastructure. • Significant experience in providing desktop support for computers and networks running Windows 10 and 11• Knowledge in Windows Server 2008, 2012, 2016, and 2022• Knowledge of network infrastructure and topologies, switches, cables, TCP/IP, OSI model.• Knowledge in using and troubleshooting NAT, Telnet, Remote Desktop, VNC, Terminal Services, VMware, CUCM, LAN environments, Cisco switches and firewalls.• Experience in applying configuration, troubleshooting and maintaining thin clients, scanners, mobile handheld devices, laserjet printers, Zebra and Datamax label printers.• Great ability to follow and understand technical manuals and documentations including OEM guides. Strengths include an ability to quickly learn and effectively analyze a wide range of business situations in a strategic manner to devise value enhancing solutions.• Demonstrated ability to quickly understand user issues and provided appropriate technical solutions to the needs of diverse customers, making customer service my high priority.• Demonstrated ethical behavior by adhering to high standards of integrity and honesty. • Adaptable and effective team player. Skilled negotiator with a drive to identify “win-win” solutions.

Listed skills include Active Directory, Windows Server, Troubleshooting, Vmware, and 25 others.

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  Pierce College At Puyallup

  Computer Network Engineering (Cne)