• Managed 40-50 concurrent projects.• Experienced across multiple verticals (e.g. education, government, finance, healthcare).• Assumed the resource-manager role of a 10-person team.• Increased overall team utilization by 15%.• Oversaw Microsoft Lync 2010/2013 and Skype-for-Business projects: in-place and fresh deployments; as-needed, as-available contracts; yearly support maintenance; third-party integrations (e.g. AudioCodes, Cisco, Avaya, Mitel).• Handled SharePoint 2016 engagements: customizations, integrations, and managed services.• Articulated goals, pertinent success metrics, and issues to different stakeholders such as: executives, sales personnel, I.T./I.S. staff, and end users.• Performed risk identification and mitigation regarding budgets, resources, and timelines.• Maintained multiple project schedules for team and customer review.• Assisted implementation consultants by identifying, escalating, and driving issue resolution.• Worked alongside Microsoft to monitor any best-practices gaps.• Alleviated technical consultants’ workloads by serving as initial triage for server/end-user issues.• Took on manager’s task of reviewing and approving team/project time entries.• Forecasted, tracked, and reported approx. $1M of yearly revenue.• Administered project finances: invoicing (e.g. fixed bid, time & materials, pro forma), credit memos, change requests, and revenue recognition.• Attained mastery of NetSuite ERP system, providing leadership and guidance to other technical teammates, project managers, account executives, and managers.• Conducted interviews of prospective employees.• Participated in the presales process, providing resource timelines, holistic value propositions, and project-life-cycle details (i.e. initiation, deployment, closure).• Acted as intermediary between the company's sales executives and customer, indicating additional growth opportunities.

• Assumed an Associate Project Manager role for the Unified Communications division, coordinating and overseeing over 20 engagements simultaneously• Serve as technical consultant on client meetings• Edit and customize SharePoint 2007 and SharePoint 2010 master pages, page layouts, and themes using CSS 2.1 and CSS 3.0• Create demonstration and prototype SharePoint environments for clientele• Develop PowerPoint presentations used by Sales Executives for proposals• Helped in managing and performing the migration of 2000+ HTML web pages for a certified University to a DotNetNuke Content Management System• Migrated content from a SharePoint 2007 environment to SharePoint 2010• Generated material for – and led - a 20-person user training session

• Taught students ranging from 5-45 years old.• Maintained up to 15 students simultaneously.• Developed customized lesson plans based on learning styles and aptitude.• Arranged requested music – both classical and popular – at varying levels of difficulties.

• Developed and extended a RabbitMQ platform for email.• Built an ASP.NET MVC project, trying an SQL database to an outward-facing form.

• Assisted senior consultants with client-based scenarios, improving performance and productivity.• Created and maintained SharePoint 2003/2007 environments for Microsoft Corporation and clientele.• Integrated InfoPath forms, Workflow, and Microsoft SharePoint environment into a cohesive process.• Collaborated to create interactive environments for Microsoft’s Demo Showcase marketing software. • Exercised web application skills using C#, class libraries, and ASP.NET.

• Selected as tutor/mentor for the inaugural year of the Gaming & Simulation Programming degree.• Delegated roles and responsibilities to 15-25 faculty assistants.• Aided student learning in electronic and math laboratories.• Functioned as a facilitator to the Academics, Registrar, and Career Services Departments.• Graded homework assignments, proxied exams, and performed additional professor requests.

• Greeted students with an encouraging, positive demeanor.• Managed money, mail, and tended after inventory.• Communicated the needs and wants of the residents to the resident assistants.

• Multitasked the needs of 2-3 conferences and camps at a time, totaling 250-300 members• Served as liaison to conference/camp leaders and the conference director• Developed problem-solving & team building skills

• Established a rapport, level of respect, and trust amongst the 154 female and male residents• Trained to handle personal and interpersonal crisis management• Enforced campus rules and policies