Rommer Galang Email & Phone Number

Qatar

• Evaluates current I.T system infrastructure to determine the need for replacement or upgrade.• Manages and maintains server, network, and over 250+ users, computers and other devices.• Updates the inventory system and generates technical report based on gathered data.• Arranges the procurement of office supply and equipment from contractors and suppliers.• Manages attendance and task allocation of staffs in coordination with the Human Resource Department.• Plans and organizes team building events and employee engagement activities.• Catalogues physical and digital copies of technical drawings, reports and other related submittals in line with company documentation policies and procedures.• Provides administrative support when necessary.

Philippines

• Handled clients and customers with user registration, line signal testing, network set-up and troubleshooting.• Installed and maintained I.T infrastructure as per client requirements.• Monitored operational performance, and applied patches and updates when necessary.• Identified upselling opportunities to facilitate sales of products and services.• Facilitated team-building activities to improve work morale.

Philippines

• Identified computer and network problems, diagnosing and solving hardware or software faults.• Administered and managed user accounts.• Provided technical assistance to Field Operations Engineers during fiber optic cable installations and repair.• Trained staffs on newly implemented systems by performing technical demonstrations and operational procedures.• Carried out assessments to determine the need for replacement or upgrade of the existing I.T infrastructure.• Provided administrative support, including procedural documentation and relevant reports.