Documented and reported issues with compliance,standards of care and quality assurance requirements. Collected auditsamples regularly and performed detailed quality inspections. Tracked quality issues with patients, employees and external parties. Evaluated competency of clinical staff, documenting performance and recommending improvements. Checked patient conditions and records to evaluate care. Established and tracked quality department goals and objectives. Recorded, analyzed and distributed statistical information. Evaluated interactions between associates and customers to assess personnel performance. Teach and train all hospital employees onpatients rights. Also advocated patients rights and coordinated court proceedings for patients on extended holds. Analyze and resolved all complaints and grievances in a timely manner.

Provide emotional support, community resources such as job, financial and mental health services, as well as lead support groups for those facing emotional trauma and crisis. Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns. Evaluated risk to client or others by gathering information and conducting assessments. Provided comprehensive case management services, including creating treatment plans and connecting clients andfamilies to appropriate resources.