1. Recommend Business Initiatives in monthly basis that is applicable with the current IT condition.2. Report IT Key Risk Indicator for Bank Indonesia needs on monthly basis.3. Initiated, defined, documented, monitored, measured, reporting, reviewed and Critical Application service levels Availability.4. Ensure that Service Level Agreement (SLA) for every Critical Applications between IT and Business Unit are clear, specific and thoroughly analyzed measurable goals that have been made for all IT services.5. Ensuring that Operational Level Agreement (OLA) for every critical IT performance support services is available.6. Ensure that proactive measures takes place in order to improve the level of every critical services (Service Improvement Program). a. Review Customer feedback b. Conduct Customer Satisfaction Survey c. Analyst result from customer satisfaction survey7. Ensure all Service Catalog has their OLA and SLA. a. Formulate Management Expectation on IT Services b. Negotiating and agreeing service requirement and expected service characteristic with the customer. c. Socialize the service catalog, SLA and OLA

- Coordinating and review all of document SIT, UAT and PIR for project- Design Test Script, Data, and scenario for integration and system testing- Review Test Plan & Test Script for application quality standard - Preparing and responsible UAT environment for testing application- Support User Operation Team, and Customer Operation during implementation.- Analyze all of new system and application before developing and before upload to the production environment.- Testing Core & Syariah Banking channel (SIBS) application, ITM channel application include ATM, Internet Banking, Bizchannel, Credit Card and Syariah Banking

Responsibility:- Prepare, Managing and coordinating of Process Execution Operation.- Designs and Implement IT business & solutions to improve business process efficiency and productivity- Prepare meeting with user and business for requirement solution - Analyze all of new system and business requirement.- Prepare Business Requirement (BR), Statement of Requirement (SOR), Change Request (CR) for business - Support User Operation Team, and Customer Operation during implementation.

- Managing and coordinating any project in Regional.- Preparing and responsible Project Management Planning- Coordinate to review IT Project Monitoring and Control - Prepare executive report on project progress- Coordinate regular meeting with clients to monitor project activities.-Make sure the project on time with time schedule.-Managing of department ISO Standard Operation & Procedure (ISO9000-200, ISO27000, ISO20000/ITIL)

- Manage and customize Hotel management and application system consisting of Maxial Hotel Management System, Billing, Hospitality (Hotel), General Ledger for Financial, Inventory and Customer Relationship Management, Internet and Website- Manage and customize PABX Telephone System - Manage and customize for Office Management