• Configured and maintained all aspects of LAN/WAN networks, leveraging troubleshooting tools like packet capture and port scanners.• Deployed and administered Windows/Linux servers. Utilized hypervisors such as VMware, Hyper-V, and Proxmox for virtualization.• Developed custom software and automation scripts for daily tasks and processes.• Implemented robust backup strategies with Synology, Veeam, and enterprise cloud storage solutions.• Managed Active Directory, Group Policies, M365, Azure environments, and enterprise devices.• Enforced firewalls, IPS, and patch management to uphold network security and compliance standards.

Experimented with entrepreneurship by starting an IT business alongside my degree studies. Through some networking I was able to establish relationships in various industries. These included optometrists, catering companies, automotive repair shops and more. Each industry provided me with a new, unique set of IT systems to learn about.

• Provided comprehensive IT support for Trent University staff and students• Initiated and managed support tickets in the IT department's ticketing system• Removed malware from infected devices and provided computer security guidance to protect users• Resolved application and browser issues

• Provided fiber optics repair and installation services to Bell customers at their residences• Upgraded dozens of homes across the Greater Toronto Area to new Bell Fiber To The Home (FTTH) infrastructure• Resolved network connectivity issues• Sold additional hardware upgrades such as Plume Pods to customers