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Romonzo Jacko Email & Phone Number

Surge Vendor Analyst at Covered California
Location: Sacramento, California, United States 4 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Covered California
Role
Surge Vendor Analyst
Location
Sacramento, California, United States
Company size
699 employees

Who is Romonzo Jacko? Overview

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Quick answer

Romonzo Jacko is listed as Surge Vendor Analyst at Covered California, a with 699 employees, based in Sacramento, California, United States. AeroLeads shows a matched LinkedIn profile for Romonzo Jacko.

Romonzo Jacko previously worked as District Capacity Routing Manager at Sears -In Home and Technology Team Lead at Teletech. Romonzo Jacko holds Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance from University Of Phoenix.

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Email format at Covered California

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Covered California

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Profile bio

About Romonzo Jacko

I have sixteen years of proven technical support experience, my past positions relied upon my ability to gather necessary information to make decisions, solve problems and effectively communicate verbally and in writing. My participation on enterprise level projects has given me the ability to multitask in fast paced environments, in addition to planning, prioritizing and organization skills. My ability to analyze and resolve problems gives me an edge on providing excellent customer service.Professionalism, integrity and good work ethics are only a few characteristics that describe me. I am motivated, self-directed and a service oriented individual who works well with others. I am always willing to learn new concepts, accept new challenges and work hard to achieve the necessary results.

Current workplace

Romonzo Jacko's current company

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Covered California
Covered California
Surge Vendor Analyst
sacramento, california, united states
Website
coveredca.com
Employees
699
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4 roles

Romonzo Jacko work experience

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Surge Vendor Analyst

Current
Covered California

Sacramento, California, United States

Aug 2019 - Present

District Capacity Routing Manager

Sears -In Home

Mcclellan, California

* Managed team of 15 routing specialists daily.* Coordinated routing with 30 Service Managers in 10 State field offices.* Improved Sear’s service performance by 15% region wide.* Managed customer’s emergency service requests.* Developed route for driving efficiency.* Designed routing based on technicians skills.* Monitored multiple service areas for timely service performance.* Analyzed regional service patterns based on historical data to anticipate service needs. * Work with Service Managers to resolve escalated customer satisfaction issues.* Provided team coaching based on performance metrics.

Feb 2017 - Nov 2018

Technology Team Lead

Teletech

Remote

* Provided technical support for multiple retail vendors and service companies in a call center setting.* Provided first-level remote support software, hardware, operating system modification.* Delivered customer service for all technical support requests.* Supported 800 networked devices. * Managed user profiles and groups in Active Directory.* Investigate, research, and resolve information systems issues * Imaged using System Center Configuration Manager (SCCM).* Respond to requests and document tickets using Service Now ticketing software.* Managed asset location and accountability.* Maintained Software License compliance.* Train users on company policies and standards.* Configured Voice Over Internet Protocol (VOIP) phones hardware and software.* Established relationships with multiple departments developing project plans.* Perform software installations, upgrades, and configuration.* Updated Antivirus software and managed downloads for current antivirus compliance.* Create process documentation, installation guides.* Documented process improvements and workflow processes.* Act as a technical liaison for Information Technology support coordinators.* Collaborate with clients to resolve technology conflicts.

Nov 2007 - Nov 2016

System Administrator

Cbs Radio

Sacramento, California

Schedule system maintenance and upgradesImplementation of all policies and procedures regarding Computer support servicesAdd and remove Users, Groups and workstations in Active DirectoryRespond to all technical support callsNetwork connectivity troubleshootingRemote Desktop AdministrationResponsible for ordering and inventorying all supplies and softwareAdminister: security systems, audio streaming computer, and phone systemProvide end user support for all LAN-based applicationsTravel to remote locations to troubleshoot connectivity problemsConfigure Networked Printers, faxes and copiers

Aug 2000 - Nov 2007
Team & coworkers

Colleagues at Covered California

Other employees you can reach at coveredca.com. View company contacts for 699 employees →

AO Aesha Olaso-Bethea Aesha Olaso-Bethea Colleague at Covered CaliforniaUnited States View → RS Rose Sanchez Rose Sanchez Colleague at Covered CaliforniaModesto, California, United States View → AB Andrea Barandas Andrea Barandas Colleague at Covered CaliforniaSacramento, California, United States View → VP Veronica Perez Garcia Veronica Perez Garcia Colleague at Covered CaliforniaFresno, California, United States View → KG Kim Gonsalves Kim Gonsalves Colleague at Covered CaliforniaSacramento, California, United States View → AZ Alia Zakaria Alia Zakaria Colleague at Covered CaliforniaElk Grove, California, United States View → RV Ryan Victoria White Ryan Victoria White Colleague at Covered CaliforniaFresno, California, United States View → AJ Ani Johnson Ani Johnson Colleague at Covered CaliforniaGreater Sacramento, United States View → RK Rob Kay Rob Kay Colleague at Covered CaliforniaSacramento, California, United States View → HT Henry Ta Henry Ta Colleague at Covered CaliforniaPasadena, California, United States View →
2 education records

Romonzo Jacko education

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance

University Of Phoenix
FAQ

Frequently asked questions about Romonzo Jacko

Quick answers generated from the profile data available on this page.

What company does Romonzo Jacko work for?

Romonzo Jacko works for Covered California.

What is Romonzo Jacko's role at Covered California?

Romonzo Jacko is listed as Surge Vendor Analyst at Covered California.

Where is Romonzo Jacko based?

Romonzo Jacko is based in Sacramento, California, United States while working with Covered California.

What companies has Romonzo Jacko worked for?

Romonzo Jacko has worked for Covered California, Sears -In Home, Teletech, and Cbs Radio.

Who are Romonzo Jacko's colleagues at Covered California?

Romonzo Jacko's colleagues at Covered California include Aesha Olaso-Bethea, Rose Sanchez, Andrea Barandas, Veronica Perez Garcia, and Kim Gonsalves.

How can I contact Romonzo Jacko?

You can use AeroLeads to view verified contact signals for Romonzo Jacko at Covered California, including work email, phone, and LinkedIn data when available.

What schools did Romonzo Jacko attend?

Romonzo Jacko holds Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance from University Of Phoenix.

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