Romuald Hivert Email and Phone Number

Ongoing Coachings with Nadine Wright (ACT2) - Present• Professional performer, scene analytics, audition technique - specializing in recognizing organic impulses that best serve each scene for a connected performance. • Maintain knowledge of the acting world as well as the business side of it, through continuing education workshops, seminars, and highly recommended courses • Content creator & post social media updates to connect with fan base • Research trends and marketing options to better market myself

THE ROLEReporting to the F&B Shift Manager, responsible to receive and prepare drink orders in an efficient and timely manner. JOB SUMMARY• Ensure the bar is properly stocked and prepped for shift• Knowledge of all promotions and events for the week/month• Maintain a positive work environment• Maintain a safe and sanitary work area and environment• Operate in compliance with the Occupational Health and Safety Act• Provide alcoholic and non-alcoholic beverage service to cocktail servers and guests• Provide proactive customer service and maintain a friendly and professional demeanour at all times• Responsible for providing professional and exceptional customer service in accordance with established company standards• Perform other job-related duties, as directed by management THE INDIVIDUAL• Serving it Right Certificate• Ability to get along well with others with demonstrated effort in a team environment• Able to follow re-established recipes• Proven superior customer service experience• Committed to promoting a safe work environment• Excellent communication skills, both verbal and written• Excellent organizational skills and the ability to multi-task• Flexible work schedule to accommodate operational needs of a casino environment• Friendly, outgoing and professional• Respectful approach and demeanor• Strong conflict resolution, initiative and decision-making skills EXPERIENCE• Bartending certificate

ClericalAssist the Program Manager with general paperwork - Filing, photocopying, etc.Keep Moodle and Course Outlines up to date. Alert Senior Instructor Curriculum & Program Manager of any errors or discrepancies. Manage the check out and in of the EBM laptops, books, cameras, and any EBM resources.Ensure course evaluations are completed for every class at the end of each term. Host the weekly staff meeting - and take the meeting minutes. Update Basecamp, and operate as the administrator.ArchivalCollect student documentary photos/video clips each week. Sort and upload the best photos to the EBM Flickr account weekly, and correctly label/tag. Alert marketing of any particularly 'good ones' to put on the main VFS site. Graphic DesignDesign & Update slide presentation for Impact Awards & Graduation. Emergency Design work for Impact Awards collateral. Provide Lower third info and title graphics for documentary videos.Provide workshop time to students during the Blitz. Create and provide design solutions as new ideas and needs come up within the department.Instructor/Student SupportWelcome and educate new instructors on Moodle navigation and protocols. Assist instructors with projector connections in classrooms. Assist with quantitative assignment marking.Assist students with technical issues. Act as the Program Manager & taking on any clerical & administrative responsibilities in its absence.Miscellaneous DutiesAssist with the Impact Awards - as needed and available. Assist with Compendium hob project - as needed and available. In charge of setting up and catering department meetings and events. Update the department's social media 2 to 3 times on a weekly basis.Set up & organize the EBM Graduation and the end of each 2 Terms. Audit classes and make a report for new instructors.

• Professional performer, scene analytics, audition technique - specializing in recognizing organic impulses that best serve each scene for a connected performance. • Maintain knowledge of the acting world as well as the business side of it, through continuing education workshops, seminars, and highly recommended courses • Content creator & post social media updates to connect with fan base • Research trends and marketing options to better market myself

• Responsible for responding & processing all verbal and written inquiries regarding discharge/transfer requests, penalty quotes, assumption statements and renewal requests according to service level agreements • Provide proactive customer service, taking ownership & manage client expectations • Ability to analyze and develop retention/sales solutions tailored to each client, including providing blended rates, term extensions, and rate discounts • Consistent retention support to direct associates and new team members • Provide underwriting guidelines and mortgage policies/procedures to clients & co-workers • Quality Assurance: Ensuring that requests are processed by the appropriate department & Adhering to quality service standards

• Proactively retained existing client portfolio as well as selling mortgage products to increase the overall client base. • Respond promptly and professionally to inquiries/directions about ING products from existing and potential customers • Recognize and action sales opportunities emerging from existing and potential customer inquires/instructions • Action customer requests in a timely manner; resolve customer issues in a manner that meets customer needs without compromising ING DIRECT’s standard of excellence and/or policies and procedures • Gather all relevant details, and be adept at discussing all aspects of the mortgage process and product for both inbound and outbound calls

• Promoting investment products such as GIC, RSP, Investment Savings Account to inbound clients • Demonstrate effective call listening and control using soft skills with each call. • Fully knowledgeable, with respect to ING DIRECT products, services, policies and procedures maintaining a one & done approach • Adhere to Quality Service Standards and call time targets to maintain and exceed service levels • Effectively listen and provide suggestions on products suitable to the clients’ needs • Assist clients with concerns about account information including transactions, transfers and statements

• Contacting clients relating to their past due accounts • Performing credit inquiries in order to consider current credit bureau status and payment arrangements • Updating delinquent inactive files with new contact information received by credit inquiry • Inform clients of their delinquency, and conclude a payment arrangement to bring account back to good standing • Identify red flags and connect with the fraud department concerning any suspicious activity

• Responsible for calling orders & having them ready for the dining room, take-out, and delivery in a timely manner • In charge for handling and separating quarters as quickly as possible • Responsible for handling the grill as orders came • Lead the team to act swiftly, safely and professionally • Managed daily provision quantities throughout the day & regular kitchen maintenance