- Successfully manages a team of 5+ professionals, ensuring customer satisfaction- Collect data and design reports to help the decision-making process- Actively identifies issues and suggests process improvements

- Effectively supervised a team of 10+ professionals, ensuring customer satisfaction- Mentored new customer service representatives- Promoted and managed events from start to finish, providing courteous and efficient customer service

- Proven leadership abilities in guiding, coordinating, and delegating tasks to QA staff.- Suggested innovative software solutions and enhancements based on rigorous testing insights- Conducted meetings in English with software vendors- Performed manual end-to-end, acceptance, and functional tests according to testing plans- Identified, traced, and reported defects/bugs

- Performed manual end-to-end, acceptance, and functional tests according to testing plans- Identified, traced, and reported defects/bugs

Career transition to IT.

- Successfully completed an apprenticeship program and contributed to various functions within Production Planning and Control, Purchasing, Tax, and Quality Control departments. - Demonstrated proficiency in executing tasks related to production scheduling, procurement of materials, tax planning, and quality assurance. - Employed critical thinking and problem-solving skills to identify and resolve issues encountered in daily operations. - Collaborated with team members and demonstrated excellent communication and interpersonal skills to achieve common goals.