As a Program Manager, my responsibilities include:- Managing and optimizing the value delivery flow, ensuring efficient and effective outcomes.- Presenting consolidated indicators and metrics of the program to the clients through executive reports.- Monitoring customer NPS scores and driving improvement initiatives to enhance stakeholder satisfaction.- Tracking project milestones and providing transparent visibility of improvement actions using Jira.- Managing resource allocation within the program, aligning with squad capacities, budget constraints, and maintaining profitability.- Analyzing and operating within lean execution practices to minimize financial waste.- Collaborating with the Controlling department to evaluate and enhance program performance.- Monitoring and controlling team's time-off, overtime, and compensatory hours to minimize financial impact and ensure adequate coverage.- Establishing and executing program objectives and actions to achieve key results, in collaboration with chapters and aligned with OKRs.- Analyzing the roadmap and squad dependencies to promote seamless delivery flows.- Facilitating daily alignment meetings with the program's agile team to ensure smooth operations and remove any impediments faced by squads (Leadership Daily).- Promoting transparency and visibility of deliveries throughout the organization.- Providing information and metrics from squads to identify and address critical bottlenecks.- Aligning strategy and execution through effective coordination between the Program Manager and Delivery Manager.- Developing a product roadmap and key delivery milestones to be executed over time.- Collaborating with clients, Business Analysts (BAs), and Product Owners (POs) to define product increments.- Managing the product lifecycle and ensuring its integrity throughout.With these broad-ranging responsibilities, I ensure the program's success and drive value creation for all stakeholders involved.

Responsible for managing the EuroChem Group project portfolio with a team of more than 80 people, extracting demands and generating more opportunities in the face of identified needs, expanding the initial scope of the project. Develop and monitor the project roadmap and the relationship with the Salesforce partner. Ensure the financial health of the project and the evolution of the client's perpetuity. Carry out risk management regarding competitors and people, carrying out commercial strategies, mapping, alignments, planning, aiming at customer satisfaction, improving the relationship with the Salesforce partner and employee satisfaction. Deepening in technologies aimed at Salesforce, so that it can suggest and present functionalities and business innovations to the client, both for implementations and license negotiations.

Management of e-commerce projects for international clients. Responsible for the entire project life cycle, team management, activities, deadlines, profitability and quality of deliveries. Preparation of reports for customers and company management.

Operational support, development and follow-up of the main internal KPIs, contract management, P&L (Profit and Loss), dashboards and leadership support.

Controller:Responsible for planning, coordinating, directing and controlling operational and financial activities. Performance analysis, analysis and proposal of actions for the management team, risk analysis process for projects, cost reduction and continuous improvements in productivity, follow-up and implementation of agreed measures, reports according to local requirements, act with leadership, control the results of the areas, taking corrective action whenever necessary, provide quickly and efficiently the information requested by the board.As a BPM Manager:Implement and manager of the company's processes, always looking for more effective, innovative, flexible ways, and most importantly, aligned with customer needs. Improve efficiency and increase control in the equation “Hours Sold” x “Hours Worked”, ensuring the necessary focus and attention to this very important matter.As a Project Manager:Full development of the entire project lifecycle (initiation, planning, execution and close) ensuring project compliance using project management methods. Responsible for all traffic between demand requests (project and performance).

A PMO Analyst: - Develop relationship skills, and negotiation techniques with the team, allowing better teamwork and improving the quality and results of the work. - Understand customer processes to ensure high-quality support. - Daily analysis of the team, reporting to the leadership to ensure performance and quality. As a Help Desk Support Analyst: - Record all work received, with sufficient information to facilitate efficient processing of requests, incidents or problems. - Identify the impact, urgency and priority of requests, incidents and problems. - Provide support. - SAP knowledge transfer to other team members. - Working with different cultures, contact and support for Brazilians, Italians and Argentines.As Change Management Intern: Change Management at Fiat Powertrain Technologies - SAP implementation(MM, PM, FI, CO, PS, PC and DS modules). Support in management and impact analysis, KPI analysis, support in PMO status of each module.