Romy Aoun Email & Phone Number

Beirut Governorate, Lebanon

As the Assistant Front Office Manager at The Smallville Hotel, my role is multifaceted, focusing on delivering exceptional guest experiences while overseeing front office operations. My responsibilities include:- Managing and supervising the front office team to ensure efficient and smooth operations.- Acting as a Manager on Duty, handling critical decisions and ensuring guest satisfaction.- Conducting cross-departmental training, particularly in front office procedures, Opera, and Infor systems.- Collaborating with the marketing and reservations departments to optimize guest engagement and streamline booking processes.- Developing and implementing staff training programs to enhance service quality and operational efficiency.In this role, I've successfully managed to elevate guest service standards and streamline front office operations, contributing significantly to the hotel's reputation for excellence in hospitality.

Beirut Governorate, Lebanon

Beirut Governorate, Lebanon

Beirut Governorate, Lebanon

Lebanon

In my role as an Event Coordinator with Elite Event Company, I was entrusted with the organization and execution of various high-profile events. This position allowed me to leverage and enhance my skills in event planning and guest services. Key responsibilities and achievements included:- Orchestrating event logistics, including venue setup, guest flow, and schedule management.- Acting as the primary liaison between clients, vendors, and staff to ensure a cohesive event experience.- Demonstrating strong problem-solving skills to swiftly address and resolve any unforeseen issues during events.- Employing effective communication and organizational skills to maintain high standards of event execution and guest satisfaction.This experience was instrumental in honing my capabilities in comprehensive event coordination, emphasizing attention to detail and the ability to manage multiple aspects of event planning simultaneously.

In my role as a Wedding Hostess with Select Hosting Agency, I played a pivotal role in facilitating memorable wedding experiences. This position enabled me to refine my capabilities in guest relations and event coordination in a high-energy, festive environment. Key highlights include:- Ensuring exceptional guest experience through attentive service and prompt response to inquiries.- Coordinating seamlessly with event planners and service staff to maintain event flow and address any immediate needs.- Utilizing strong communication and interpersonal skills to create a welcoming and enjoyable atmosphere for guests.This experience underscored the importance of precision, professionalism, and poise in the event management sector, particularly in handling special occasions like weddings.

Lebanon

As an Event Planning Intern at ICE International Events, I immersed myself in the fast-paced world of event management, gaining essential skills in coordination, client relations, and creative problem-solving. Key experiences include:- Collaborative planning and execution of diverse events.- Managing vendor and client relationships, enhancing negotiation and service skills.- Rapidly addressing challenges with innovative solutions.- Developing project management skills, focusing on efficiency and attention to detail.This role was instrumental in sharpening my abilities to effectively manage complex tasks in high-pressure environments, laying a solid foundation for my career in hospitality and event management.