Romy Chris De Leon

Romy Chris De Leon Email and Phone Number

Support Coordinator, Onboarding Specialist @ Mosaic Research Management
new york, new york, united states
Romy Chris De Leon's Location
Caloocan City, National Capital Region, Philippines, Philippines
Romy Chris De Leon's Contact Details

Romy Chris De Leon work email

Romy Chris De Leon personal email

n/a
About Romy Chris De Leon

Awesome Day I'm Chris. I appreciate you looking at my profile!I have been a technical support specialist for telecom companies, a configuration specialist for healthcare providers, and an onboarding specialist for the expert network industry. I am experienced in handling internet service, router configuration, and VoIP configuration. Technical services are one of my strengths.I recently finished an online academy for virtual assistants to enhance my experience and sharpen my skill set. I have learned about:○ Email Marketing and Management○ Basic Graphic Design using Canva ○ Data Management and Data Entry○ Social media and marketing management○ Campaign Management○ Technical and Customer Service Assistant○ WordPress ManagementI can definitely help you manage and integrate your online business platforms and client reports in a timely and professional manner. I can create a good campaign for your products that can definitely mark up your business to your present and future customers. I was trained on taking responsibility, being resourceful, and utilizing all the tools and resources to find the answers and areas that need to be improved or changed. My passion for innovation has always had a long-lasting impression on my professional journey.I want to be a part of a company that grows together with its people.Given the opportunity, I positively look forward to making my best contribution to your growing organization.

Romy Chris De Leon's Current Company Details
Mosaic Research Management

Mosaic Research Management

View
Support Coordinator, Onboarding Specialist
new york, new york, united states
Website:
mosaicrm.com
Employees:
44
Romy Chris De Leon Work Experience Details
  • Mosaic Research Management
    Support Coordinator
    Mosaic Research Management Mar 2024 - Present
  • Infinit-O
    Configuration Specialist
    Infinit-O Jun 2022 - Jul 2024
    Philippines
    Assigned to compile client data requirements and map them into our company's software database for configuration and development.Import and Extract the data files required for benefit setting.To ensure that the configuration and anticipated functionality are operating, I do QA and peer reviews alongside other tasks.Tasked with finishing up extra test cases and unique requests to ensure that customer requirements are fullfilled as planned.Assigned to work on Jira Cases in response to specific client requests.Upload any updated data requirements that the customer requests.Before sending the completed project to our client, I create test case scenarios for UAT (User Acceptance Testing) of various system components for approval. Upon completion of the entire project. Set the system for Go Live as scheduled.
  • More Telecom Pty Ltd
    Technical Support Specialist
    More Telecom Pty Ltd Jun 2019 - Jun 2022
    National Capital Region, Philippines
    As Technical Support Specialist, One of my daily task is to make sure that all our clients are communicated properly and properly assisted with their NBN Technology. I usually handle escalated phone calls and emails with our clients to assure that their Internet and Phone Service will be maintain connected at all time. I am also assigned to do special task by coordinating all highly escalated business accounts to be schedule for an on-site visit and for NBN Company to dispatch a technician to fixed the connection issue. The complex task in coordinating with multiple departments and other telco company was also entrusted to me to make sure that the daily service level agreement will be met by our company for a great customer service satisfaction.
  • Benefitfocus
    Implementation Specialist
    Benefitfocus Sep 2016 - Mar 2018
    National Capital Region, Philippines
    As Implementations Analyst, I am assigned to work closely with business clients to gather all the Requirements and Specifications that are needed by technical team to mapped them into our product software functionalities. I also setup online meetings with clients for coordination and update to meet the deadline before testing and full cycle implementation of the project. Also perform other functions that may be assigned by clients from time to time.
  • Ringcentral
    Technical Support Specialist
    Ringcentral Jun 2015 - Jun 2016
    National Capital Region, Philippines
    As Technical Support Specialist, I am trusted to handle business calls and email for technical concerns such as Setup, Configuration, Integration and Implementation of our VoIP products. I am assigned to document and submit daily reports to other departments for additional product and service upgrade. Offer alternative solutions when appropriate if the issues are beyond my scope of responsibility with the objective of resolving the customers concern to keep the service level with clients.
  • Emerson Network Power
    Technical Engineer
    Emerson Network Power Oct 2014 - Mar 2015
    United States
    As Technical Engineer, I am assigned to monitor the status of all reported UPS and Fire Alarms of all large scale business centers using our report monitoring software. Also in-charge to identify the severity of the issue reported by building administrator and managers to assure the safety of our clients network and data centers to make sure that service levels are met. Dispatch on-site engineers to Data Centers if needed to published parameters.
  • Telus International Philippines
    Technical Support Specialist
    Telus International Philippines Nov 2010 - Sep 2014
    National Capital Region, Philippines
    As Technical Support Specialist, Part of my duty is to work with our internal engineers while on-site working on Installation and Configuration of Phone and Internet Service. Create and document process reports for ticket escalation and monitoring. Provide email support for engineers and contractors and schedule dispatch.
  • Gotalk Mobile
    Technical Support Specialist
    Gotalk Mobile Apr 2008 - Mar 2010
    National Capital Region, Philippines
    As Technical Support Specialist, I manage ADSL connection and VoIP Phone service. It is my task to provide technical assistance with our new and existing business clients in troubleshooting and configuring Internet and VoIP Phone connection. Also assigned by superior to provide trainings with newly hired team members about our company product and the work around in our system.
  • Epldt Ventus
    Technical Support Specialist
    Epldt Ventus Sep 2007 - Mar 2008
    National Capital Region, Philippines
    As Technical Support Specialist, I provide daily assistance for clients Internet Connectivity issues and Base Station Monitoring. Part of my daily task is to diagnose troubleshoot and activate newly installed accounts. I was endorse to join the Technical Support Dispatch team dealing with on-site technicians and contractors for Base Station maintenance and scheduling on site clients visit.

Romy Chris De Leon Education Details

Frequently Asked Questions about Romy Chris De Leon

What company does Romy Chris De Leon work for?

Romy Chris De Leon works for Mosaic Research Management

What is Romy Chris De Leon's role at the current company?

Romy Chris De Leon's current role is Support Coordinator, Onboarding Specialist.

What is Romy Chris De Leon's email address?

Romy Chris De Leon's email address is ro****@****t-o.com

What schools did Romy Chris De Leon attend?

Romy Chris De Leon attended Ama University.

Who are Romy Chris De Leon's colleagues?

Romy Chris De Leon's colleagues are Apple Dv - S, El Pacion, Ryan Driscoll, Kathleen Judith Abugan, El Pacion, James Nardi, Mackenzie Swim.

Not the Romy Chris De Leon you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.