Romy Chris De Leon Email & Phone Number

Philippines

Assigned to compile client data requirements and map them into our company's software database for configuration and development.Import and Extract the data files required for benefit setting.To ensure that the configuration and anticipated functionality are operating, I do QA and peer reviews alongside other tasks.Tasked with finishing up extra test cases and unique requests to ensure that customer requirements are fullfilled as planned.Assigned to work on Jira Cases in response to specific client requests.Upload any updated data requirements that the customer requests.Before sending the completed project to our client, I create test case scenarios for UAT (User Acceptance Testing) of various system components for approval. Upon completion of the entire project. Set the system for Go Live as scheduled.

National Capital Region, Philippines

As Technical Support Specialist, One of my daily task is to make sure that all our clients are communicated properly and properly assisted with their NBN Technology. I usually handle escalated phone calls and emails with our clients to assure that their Internet and Phone Service will be maintain connected at all time. I am also assigned to do special task by coordinating all highly escalated business accounts to be schedule for an on-site visit and for NBN Company to dispatch a technician to fixed the connection issue. The complex task in coordinating with multiple departments and other telco company was also entrusted to me to make sure that the daily service level agreement will be met by our company for a great customer service satisfaction.

National Capital Region, Philippines

As Implementations Analyst, I am assigned to work closely with business clients to gather all the Requirements and Specifications that are needed by technical team to mapped them into our product software functionalities. I also setup online meetings with clients for coordination and update to meet the deadline before testing and full cycle implementation of the project. Also perform other functions that may be assigned by clients from time to time.

National Capital Region, Philippines

As Technical Support Specialist, I am trusted to handle business calls and email for technical concerns such as Setup, Configuration, Integration and Implementation of our VoIP products. I am assigned to document and submit daily reports to other departments for additional product and service upgrade. Offer alternative solutions when appropriate if the issues are beyond my scope of responsibility with the objective of resolving the customers concern to keep the service level with clients.

United States

As Technical Engineer, I am assigned to monitor the status of all reported UPS and Fire Alarms of all large scale business centers using our report monitoring software. Also in-charge to identify the severity of the issue reported by building administrator and managers to assure the safety of our clients network and data centers to make sure that service levels are met. Dispatch on-site engineers to Data Centers if needed to published parameters.

National Capital Region, Philippines

As Technical Support Specialist, Part of my duty is to work with our internal engineers while on-site working on Installation and Configuration of Phone and Internet Service. Create and document process reports for ticket escalation and monitoring. Provide email support for engineers and contractors and schedule dispatch.

National Capital Region, Philippines

As Technical Support Specialist, I manage ADSL connection and VoIP Phone service. It is my task to provide technical assistance with our new and existing business clients in troubleshooting and configuring Internet and VoIP Phone connection. Also assigned by superior to provide trainings with newly hired team members about our company product and the work around in our system.

National Capital Region, Philippines

As Technical Support Specialist, I provide daily assistance for clients Internet Connectivity issues and Base Station Monitoring. Part of my daily task is to diagnose troubleshoot and activate newly installed accounts. I was endorse to join the Technical Support Dispatch team dealing with on-site technicians and contractors for Base Station maintenance and scheduling on site clients visit.