Romina Cillari Email and Phone Number

• Creations and timely implementation of SOP, check lists and internal quality audits for improved performance.• Responsible for recruiting, inducting new staff and training a team of approximately 60 employees in a busy and remote environment.• Monitoring activities of all employees in the Front Office department making sure they adhere to the new standards of excellence, the guidelines set by the general manager and hotel procedures.• Ensure cleanliness, rooms, public area, equipment, uniform and personal grooming and compliance with Haccp standards and ensure maximum hygiene in all department processes.• Setting-up of storages per each department, inventory management, grocery, ordering of raw materials, components, and finished products.• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.• Building a solid and excellent online reputation within the first six months of operations.

• Preparing the manning guide template, recruiting, scheduling and training a team of approximately 60 employees.• Oversee P&L statement, budget, business plans and forescast process for the entire Beach Club.• Leadering the executive commitee and driving the operational monthly costs for each departments through the analisys per outlets. • Implementing the re-disign of the areas to ensure constantly improvement.• Oversight and improvement with a focus on appearance and adherence to group SOPs.• Handling the entire process successfully of the Events and all activities (Weddings, Incentives, Celebrations).• Creation of all thematic brand events (Concepts, Set design, Shows, Performances)• Ensuring efficient daily revenue and sustained the highest level of guest satisfaction.• Taking charge of proposal for the Capital expenditures planning and rotational annual supply.• Playing a key role in opening Purobeach Illetas and its progress, exceeding the annual Budget.

• Coordinate and supervise all the daily operational activities in a busy resort and remote enviroment.• Managing and training a team of approximately 200 employees.• Accountability in handling the room division: Front office, Butlers, Guest experience, VIP concierge, Housekeeping, Security. • Oversee the management daily functions of the hotels leading the staff including the senior managers in all the operations.• Supervise and resolve conflicting behavior among staff.• Ensuring continous improvement of new standards procedures with corporate directors.• Analysing Review Pro data to evaluate customer satisfaction and trends to identify area of improvement.• Supervising the maintenance planning before and during the rainy season, according to prevent disasters with serious consequences, economic and reputational.• Handling complicated complaints and claims.

• Managing and training a team of approximately 250 employees in a busy and remote work environment.• Assisted the group General Manager and The Hotel Manager in conducting HoD meetings• Oversee and control all general operations of the hotel, activities, events and weddings related thereto.• Oversee the management daily functions of the hotels leading the staff including the senior managers in all the operations.• Responsible spokesperson for the hotel in absence of the Hotel director.• Continuously try to exceed the high standard & Success of the hotel and driving operational improvements• Providing a written reports to the Group Manager on daily basis regarding issues concerning the hotel and guests. • Personally welcoming all VIP and Travel Agencies for the site Inspection along the properties.• Reviewing and executing the Duty managers reports, examine activities logbook on a the daily basis.THE ZANZIBAR COLLECTION (Luxury Hotels & Resorts)“Trip Advisor Traveler’s Choice Awards 2O16”• Best Hotel in Africa• 25th Hotel in the World

• Head manager, direct contact with General Manager for guests services.• Oversee and coordinate all arrivals and departures of special guests: VIP, TA, LS, Reapeat guests.• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery. • Respond to guests needs and resolve guests complaints.• Promote and Organize Events, Tours and various activities across the message that client wants.• Community Manager thought Trip Advisor, Agoda and other important on line travelers’ forums.

Hotel Mandarin - Hotel Majestic - The Zanzibar Collection Resorts Montblanc Shopping Night

Diseño de producto / Diseño gráfico / Packaging / Marketing

Advertising

Graphic Design # Marketing Direct # Packaging

• Assisting in welcome meetings & cocktails.• First Contact, a great mediator between the people with the exclusive function to create group relationships.• Organizing weekly program (parties, games, both daytime and evening activities of the Touristic Village) • Stage designer in collaboration with all team.• Handling complaints and queries with the Management.VILLAGGI & TRIBU (Entertainment Agency)“Employee Excellence Awards 2001/2002”• Best Entertainer • Best Equipe