Romy Estioco Email & Phone Number

California, United States

San Jose, California, United States

United States

• Analyze, identify, and deliver operational improvement opportunities by performing fraud and abuse investigations on Google Cloud OAuth Submissions.
• Managed and addressed inquiries from developers regarding the OAuth verification process through ticket responses, while also implementing and enforcing Google Cloud OAuth Verification initiatives.
• Enforced policy and corporate compliance in Google OAuth submissions, while also reviewing submitted privacy policies to ascertain data access, collection, use, and sharing, ensuring compliance with Google API Services.
• Handled escalations by communicating with external third-party developers to address issues of non-compliance and violations with individual interactions, while also providing personalized support throughout the Google.
• Provided essential support for a project focused on Google's newly launched Health Connect, collaborating with a cross-functional team (Security Assessment) to ensure successful implementation of Google’s new product.
• Provided mentorship and support to new team members, aiding in their onboarding and integration into the team, demonstrating multitasking abilities.

United States

• Generate sales activity to drive prospective customers to the sales department.
• Responsible for creating a sales quote and pricing existing in house customers.
• Build rapport and relationships with customers through follow-up calls to ensure future business.
• Follow up on warm leads and assisting in creating appointments with outside sales.
• Providing assistance to outside sales with processing sales orders.
• Responding to customer requests via email, and inbound phone calls.

San Jose, CA

• Reviewed and investigated online merchant transactions, ensuring acceptable levels of case volume, fraud loss rates, and customer satisfaction, handling an average of 50 cases per day with a 90% success approval rate.
• Performed deep dive data analysis reviews and documented findings clearly and comprehensively, identifying and communicating fraud trends and patterns, resulting in a 12% decrease in fraudulent activities over the.
• Utilized internal company tools for data visualization and analysis, enhancing understanding of fraud trends and patterns in online merchant transactions.
• Collaborated with engineering to offer analyst insights on enhancing the company's risk scoring model.
• Collaborated with team members to conduct detailed case studies, analyzing emerging fraud trends and signals of account takeover (ATO). This involved suggesting enhancements to current processes and procedures to.
• Conducted onboarding training and quality assurance, providing ongoing feedback to agents for potential improvements in a fast-paced work environment.

Mountain View, CA

• Responsible for managing Google's risk by protecting both Google and users from fraudulent merchants and buyers.
• Observed various forms of financial payment fraud (peer to peer money transfer, digital goods, & physical goods) for account-related abuse.
• Identified and tracked current payment fraud trends by reviewing accounts and transaction content and quality.
• Collaborated with engineering to perform beta testing experiments for Google’s infant tools and processes with the goal of providing insight on how to improve the process prior to implementation.

Mountain View, CA

• Responsible for managing Google's risk by protecting both Google and users from fraudulent merchants, and buyers.
• Exposed to various forms of financial payment fraud and account-related abuse, and responsible for leveraging fraud detection technology in order to have a direct, measurable impact on the financial success of Google.
• Identify and track current payment fraud trends by reviewing accounts and transaction content and quality.
• Respond to inquiries from external parties by email and phone with designated service levels.

• Responsible for managing Google's risk by protecting both Google and users from fraudulent merchants, and buyers.
• Exposed to various forms of financial payment fraud and account-related abuse, and responsible for leveraging fraud detection technology in order to have a direct, measurable impact on the financial success of Google.
• Identify and track current payment fraud trends by reviewing accounts and transaction content and quality.
• Respond to inquiries from external parties by email and phone with designated service levels.

• Symantec Work Experience:
• Verified the authenticity of an organization’s applicant request for Microsoft Marketplace Developer Accounts.
• Audited an average of 35 developer accounts per day for approval request for Microsoft Marketplace Developer Accounts.
• Authenticated and issued SSL certificates which required strict adherence to Symantec’s Policies and Protocols.
• Provided training to analysts to ensure knowledge of current policies and procedures for Microsoft Marketplace publisher accounts.
• Maintained Symantec’s Knowledge Base Solution database to ensure that the most current vetting procedures were up to date.