Romy Jackson Email & Phone Number

Dallas, Texas

Dallas, Texas

Dallas, Texas

Led diverse team responsible for driving success of affiliate contract compliance on approximately 4,500 affiliated radio stations in contact center environmentDelivered exceptional customer service and onboarding post sale affording new affiliates a seamless transition and ongoing proactive support throughout the customer life cycleTrained, developed, coached, energized staff resulting in high performance and low turnoverDistributed workload, streamlined processes for… Show more Led diverse team responsible for driving success of affiliate contract compliance on approximately 4,500 affiliated radio stations in contact center environmentDelivered exceptional customer service and onboarding post sale affording new affiliates a seamless transition and ongoing proactive support throughout the customer life cycleTrained, developed, coached, energized staff resulting in high performance and low turnoverDistributed workload, streamlined processes for overall efficiency and engaged team in prioritizing tasksInfluential cross functional team player lending expertise and innovationCommunication liaison between internal departments - worked internally as well as externally - bridging the gap between management levelsAnalyzed, organized and directed special projects as needed & as appointedDelivered weekly account status reports to Senior Vice President and Corporate Consultant Show less

Dallas, Texas

Managed commercial clearances on two of ABC's five news networksMaintained station relations leading to improved commercial clearance percentages Led first ever mass affiliate conference call - resulting in successful launch for two newly created ABC networksWorked in conjunction with sales team to ensure ongoing customer satisfactionGenerated reports for upper management identifying problematic affiliates and offering resolutionAppointed to and also… Show more Managed commercial clearances on two of ABC's five news networksMaintained station relations leading to improved commercial clearance percentages Led first ever mass affiliate conference call - resulting in successful launch for two newly created ABC networksWorked in conjunction with sales team to ensure ongoing customer satisfactionGenerated reports for upper management identifying problematic affiliates and offering resolutionAppointed to and also volunteered for a variety of projects over the years Show less

Irving, Texas

Scheduled commercials and assigned copy for two of Dallas/Ft Worth's top ranked Urban and Gospel radio stationsManaged and maximized inventory for local, national and network to meet/exceed revenue goalsDaily generation and reconciliation of logs for both stations Affidavit processing for Network inventoryLiaison between sales/production and sales/billing departments

Irving, Texas

Director of station sponsored fundraising program designed for non profit organizationsCoordinated and conducted club training sessionsCompiled, wrote and distributed weekly newsletters and bi weekly advertiser reports