Romanic Aguiar Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Responsible for successful delivery of multiple projects across the Business unit, while leading several cross-functional teams, ensuring on-time delivery and exceeding customer expectations.

Bengaluru, Karnataka, India

Kyndryl is a spin-off of IBM’s Infrastructure Services division. Within the IaaS offering is the Managed Private Cloud service, where we not only manage their existing infrastructure but also offer our customized solutions and manage it for them.More on what we do here: https://www.kyndryl.com/services/core-enterprise-zcloud/managed-private-cloud-iaas

Bengaluru Area, India

Within the IaaS offering is the Managed Private Cloud service, where we not only manage their existing infrastructure but also offer our customized solutions and manage it for them.Previous roles include - Sector Optimization Program ManagerMy role involved identifying potential cost-saving roadmaps with the Account Delivery leaders, and then, planning and.

Bengaluru Area, India

• As an Associate Manager, I managed 3 Team Leads and 60+ employees across Bangalore & Gurgaon which comprised of the Incident Management, Problem Management, PMO/Reporting, L1 and L2 Service Desk teams.Key initiatives -
• Driving Process Efficiencies
• Improving KPIs and Customer Satisfaction scores
• Reducing AttritionPrior roles were as a Team Lead, SME, and L1 Service Desk agent.Some noteworthy roles and achievements –
• Created several reusable products across the department like automated Project Dashboards and Performance management trackers
• Actively involved with recruitment for the Service Desk

Bangalore, India

• In my last role as a Sr. Technical Support Expert, I juggled several responsibilities –
• Activities Manager - what started off as planning/organizing fun activities for the team eventually led to conducting events for the department, the whole floor and at some point, the entire facility.
• A mentor to the new hires who joined our department
• Aided in Quality improvement within our team
• Provided Technical support to our customers across our portfolio (Desktop, Laptop, Printers, Wireless devices, Operating Systems, etc)For those familiar with the DELL teams, I was part of the ACS division (Voice), CTS.