Ron Aksel Email & Phone Number

United States

Build a team of volunteers who are Veterans, have Veterans in their family, or want to improve federal policies for Veterans

Virginia Beach, Va

*Utilize various communications tools to review, interpret and prioritize internal user requests *Participate in direct support of internal staff via email chain, by teleconference, various staff meetings to define project needs.*Performed data analysis and data manipulation to fulfill project requests and produce custom dashboards for business needs. *Reviewed business processes and KPIs and designed and developed many dashboards and reports for the organization at varying levels.*Worked in a four person Salesforce Administrator team responsible for all data and all reporting and all end user needs gathering and development and needs analysis.*Participated in Salesforce Administrator Training.

Virginia Beach, Va

*Served as solo Salesforce Administrator managing company Salesforce information. *Managed third party vendor specializing in outsourced Salesforce development. *Served as Salesforce Subject Matter Expert in various team and company meeting to review Salesforce usage requirements. *Established Salesforce use requirements based on team communication compiled information.*Crafted custom reports and dashboards. *Designed additional functionality in Salesforce which includes adding fields and functionality on those fields. *Established classifications of volunteers, created reports and dashboards to allow users.*Established process to for traceability and trackability of returning volunteers after large events. *Manipulating captured data to improve process to retain previous volunteers and gain new volunteers. *Assisted in improving organization effectiveness by synergizing business intelligence data based on actual business data trends. *Reduce company expenditures by producing after action reports on large events.

Virginia Beach, Va

*Utilized Salesforce to maintain volunteer data and manipulate custom views for business use. *Establish and setup the grassroots Volunteer Base for CVA in Southeastern Virginia. *Responsible for growth of the volunteer organization for CVA in Hampton Roads, from zero to over 150 volunteers.*Facilitated dinner meetings to encourage volunteerism. *Designed and created a Weekly State email showing volunteer utilization and performance to everyone in Virginia.*Maintained records on volunteer effectiveness of call campaigns, email campaigns and dinner campaigns to increase volunteer counts. *Developed Salesforce reporting that exported into Microsoft Excel that showed volunteer history and would be used to predict volunteer performance in the future.*Establish KPI criteria needed to measure data sets on volunteer involvement and utilized data sets to create reports and views to show predictive volunteer performance.

Virginia Beach, Va

*Utilized third party API’s for extrapolation into Excel for reporting to standardize all the metrics across the company. *Participated in collaboration conference calls with Operations, for standardization of reporting of proper metrics for all clients which had multiple data types. *Utilized reports to break down complex data concepts in the technical review of business KPI’s and distributed to various management levels. *Communicated to the decentralized team through oral and written means. *Produced a service standard data dictionary in multiple service client environment defining all data elements across all companies.

Virginia Beach, Va

*Major contributor in the development of an inhouse tool to manage tickets in Technical Support that interfaced with Sales and Customer Service. *Developed reporting tools in Microsoft Excel for management to monitor call centers around the world to ensure proper staffing for answer times under two minutes. *Utilized Excel to develop QA measuring tools for Tech Support agents which helped management make staffing decisions. *Served as Quality Control for Technical Support to ensure quality technical support to Verizon high-speed data customers. *Collaborated with management to define data points which would allow control of the data ensuring data quality.

Norfolk, Va

*Managed and coached 6 - 8 people in the Resource Management Group (RMG) for Verizon HSI Technical Support. *Assisted in establishment and design of the business use case of the Resource Management Group. *Served as the reviewing team to uphold the quality standards across all call centers. *Coordinated with decentralized call center around the world to ensure intraday staffing requirements was met daily. *Extrapolated data from a customs system into Excel to report metrics for the Centralized Resource Management Group for Verizon HSI Technical Support. *Served as a management and technical liaison in a team that managed over 6 thousand agents in 21 outsourced call centers across the world in 5 different countries. Monitored actual staffing through Aspect, software used to forecast staffing for all call centers.

Norfolk, Va

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Business