➙ Designed and delivered workflow on Salesforce modules CRM. MuleSoft, Sales Cloud and Marketing Cloud, focusing on Einstein AI integration and application.➙ Architect for configuration management database (CMDB) processes, including configuration items (CI) and data management. ➙ Developed in conjunction with stakeholders and leadership an AI Strategy for Healthcare client focus on specific output criteria related to disease diagnosis

In this role, I partnered with analytics and business intelligence teams to deliver integrated data solutions, making data-driven decisions easier for everyone. I streamlined processes by standardizing IT operations and implementing clear policies, ensuring consistency across the board. I also negotiated key vendor contracts, securing better terms and reducing costs. A major project I led involved consolidating multiple Salesforce systems into a unified CRM, which eliminated redundancies and increased productivity. By applying ITIL, Kaizen, and Scrum, I improved operational efficiency and sped up deployment cycles. Additionally, I developed IT strategies that aligned with business goals, driving smoother tech adoption and better results company-wide.A small section of my key accomplishment includes the following:• Contracted for six months, extended to optimize IT department, and spearheaded team of 37 onshore and offshore associates and consultants to enhance departmental efficiency.➙ Developed and managed IT outsourcing transition plan, including timeline and budget oversight to ensure seamless project execution.➙ Designed/implemented Salesforce workflows, such as Litify, MuleSoft, and Marketing Cloud Modules as well as integrated AI applications to optimize system functionality.➙ Reduced help desk ticket cycle time by 35% through strategic communication and ticket routing optimization, while adopting Power BI and Scrum to enhance service delivery.➙ Achieved 15% reduction in IT budget by managing fiduciary responsibilities, conducting forensic audit, and efficiently reallocating funds.➙ Implemented scalable PMO solution and standardized project management processes by introducing business requirements, project charter, cost analysis, and project ingestion committee.➙ Accelerated product development timelines by 25%, improving speed to market, and gaining competitive advantage.

➙ Direction of a team of 40 full-time employees and 15 contractors, monitoring database management, disaster recovery, enterprise system monitoring, and production support.➙ Formulation and execution of a unified enterprise monitoring solution across on-premises and cloud environments, such as Google, AWS, Azure, and Oracle, supporting 360 applications.➙ Engineering a centralized application hub by integrating multiple databases and data into a cohesive, user-friendly portal.➙ Facilitation of configuration management database (CMDB) processes, including configuration items (CI) and data management.➙ Migration of data from on-premises systems to Google Cloud BigQuery.➙ Creation of a tactical and operational strategic plan for leveraging Generative AI within the operations data warehouse.➙ Monitoring service level agreements (SLA) and key performance indicators (KPI) for platform as a service (PaaS).➙ Instigation of change management processes and communication strategies for production deployment and disaster recovery.➙ Presiding over the tabletop training sessions to prepare teams for disaster recovery scenarios.Career Highlight:➙ Enhancement of operational efficiencies using Lean Six Sigma methodology, achieving a 22% reduction in data transit cycle times.

During this tenure, I integrated Azure cloud solutions to boost flexibility, optimize SaaS spending, and scale more efficiently. I also led cost-reduction efforts across our tech platforms, driving real savings and improving how we manage the budget. As the go-to person for technical strategy and DevOps practices, I made sure everything stayed aligned with our IT goals and operational excellence. On top of that, I managed vendor partnerships to enhance offshore team performance and improve the quality of our service delivery.Key Accomplishments:➙ Restructured IT department as transitional CTO, while aligning technology strategy with business goals and significantly boosting operational efficiency.➙ Established project management standards, streamlined ETL processes, and implemented SDLC and CI/CD systems to minimize deployment times.➙ Reduced operational efforts by 35% and helpdesk resolution time by 45% through targeted training, automation, and process improvements.➙ Improved data processing speed by 28% via architecture of data warehouse and data lake aligned with product roadmap.➙ Created Salesforce dashboards to drive business unit performance and enable data-driven decision-making.➙ Designed digital platform, increased sales effectiveness by 10%, and reduced costs by partnering with sales and marketing teams.➙ Secured SOC II Type I and II certification by collaborating with IT and Quality teams to ensure compliance and support company expansion.

➙ Leading AX to S2K ERP conversion project, from planning through execution to ensure a successful migration.➙ Direction of the O365 tenant migration, including transition and integration processes, to optimize productivity and collaboration.➙ Full accountability for data transformation and KPI development, integrating actionable insights and performance metrics to enhance decision-making.➙ Assistance with executive presentation of strategic IT plans that included vision and strategies for departmental growth in alignment with business objectives.➙ Hands-on support to the Salesforce implementation and workflow, advising CRM solutions and streamlining processes for improved efficiency.➙ Management of conversion projects from on-premise to cloud-based solutions (AWS and Azure), facilitating seamless transitions and leveraging cloud capabilities.➙ Strict client compliance with SOC, SOX, and HIPAA standards through hands-on guidance and oversight to meet regulatory requirements.➙ Preparation of SDLC documentation for offshore development activities related to ERP solutions, ensuring clarity and adherence to project requirements.➙ Development of workflows for Teams and Yammer, configuring deployment strategies, and managing admin rights for effective collaboration.➙ Enforcement of IT policies and procedures, including system validation and quality control measures, to enhance compliance.➙ Key role in executing Microsoft Advanced Threat Protection, enhancing organizational security against cyber threats.➙ Optimization of EMR usage and integration by acting as Epic subject matter expert to Revenue Cycle Management and Finance teams.

➙ Strategic guidance to a cross-functional team of 10, overseeing a multifaceted environment of in-house and outsourced technologies, while ensuring seamless alignment of network architecture and infrastructure across 110 locations and 2 core data centers.➙ Arrangement of initiatives for SOC compliance, High Tech certification, and adherence to HIPAA security and auditing guidelines.➙ Oversight of fiduciary responsibilities for IT, training, and procurement CAPEX and OPEX budgets.➙ Acting as an executive sponsor for the successful implementation of the Net Smart Evolv EMR system as a SaaS solution.➙ Designing and architecting multi-site data centers utilizing HP SimpliVity technology.➙ Spearheading the development and implementation of an enterprise-wide asset management and logistical distribution channel.Career Highlights:➙ Implementation of HP technology standards, creating a modular and scalable IT infrastructure that removed growth barriers and supported organizational expansion.➙ Improvement and reduction of waste by creating a paperless procurement system, resulting in savings of over $100K in minimizing lost materials.➙ Modification of help desk practices and procedures, achieving a 38% reduction in resolution time.