Ron Artenstein Email & Phone Number

Israel

Herzliyya, Tel Aviv, Israel

Herzliyya, Tel Aviv, Israel

Tel Aviv Area, Israel

• Control and own the startup and onboarding process for a variety of client types - including system setup, user training, and customer relationship management
• Manage and grow relationships, building trust through advice, successful expansion and implementation.
• Configuring, customizing and optimizing account settings based on specific client needs and desires.
• Regular video meetings for training and communication
• Increasing customer-product engagement through regular & routine follow-up with clients throughout the onboarding process, making sure client satisfaction is consistent
• Serve as the Guesty first point of contact for a multitude of concerns and questions

Tel Aviv Area, Israel

• A rideshare application based in New York City and New Jersey.
• Global support specialist, listening and assisting application users with a wide variety of requests such as: - Technical solutions - Insights to maximize rider conversions- FAQ's - Resolving rider-driver conflict in a.
• Trained and orientation of new employees, which entailed: - Seamless knowledge provision- Extensive understanding of internal processes and systems- Organizing and structuring both group and individual training.
• Interim office administrator (Filled in on multiple occasions in place of the full-time office administrator) Responsible for: - Information coordination between departments- Stock checking and inventory management.
• Mentions:- Chosen to participate in company outreach to foreign branch offices in order to strengthen understanding and improve relations between local support, tier 2 and tier 3 teams. - Selected and installed office.