Ron Artenstein Email & Phone Number

Israel

Herzliyya, Tel Aviv, Israel

Herzliyya, Tel Aviv, Israel

Tel Aviv Area, Israel

● Control and own the startup and onboarding process for a variety of client types - including system setup, user training, and customer relationship management● Manage and grow relationships, building trust through advice, successful expansion and implementation. ● Configuring, customizing and optimizing account settings based on specific client needs and desires. ● Regular video meetings for training and communication● Increasing customer-product engagement through regular & routine follow-up with clients throughout the onboarding process, making sure client satisfaction is consistent● Serve as the Guesty first point of contact for a multitude of concerns and questions● Staying up to date with platform updates and changes, maintaining the status of platform expert ● Effective troubleshooting and conflict resolution through internal and external tools to minimize or eradicate client impediment and blockers● Understand the clients' business and technical needs to optimize configuration and recommend best practice solutions● Using personally collected customer feedback to improve product systems through communication with product teams● Develop best practices and Onboarding materials to improve the customer onboarding experience

Tel Aviv Area, Israel

A rideshare application based in New York City and New Jersey. • Global support specialist, listening and assisting application users with a wide variety of requests such as: - Technical solutions - Insights to maximize rider conversions- FAQ's - Resolving rider-driver conflict in a mediative and impartial manner. All using sophisticated internal and external tools, and an unwavering service-oriented attitude. • Trained and orientation of new employees, which entailed: - Seamless knowledge provision- Extensive understanding of internal processes and systems- Organizing and structuring both group and individual training schedules- Ensuring all members of the training orientation were taken care of and maintained pace- Delivered critical feedback for the purpose of improvement- Analyzed performance of new team members to provide tailored learning sessions• Interim office administrator (Filled in on multiple occasions in place of the full-time office administrator) Responsible for: - Information coordination between departments- Stock checking and inventory management- Employee questions regarding a plethora of subjects- Coordination of minor company events, such as happy hours and birthdays- Courier delivery and pickup- Reimbursements and supplier payments• Mentions:- Chosen to participate in company outreach to foreign branch offices in order to strengthen understanding and improve relations between local support, tier 2 and tier 3 teams. - Selected and installed office materials to expand local support office space