Customer Outreach Associate
CurrentDuties:-Diagnosis and repair of facility equipment (automated parking equipment, gate motors, receipt printers, ticket spitters)-Customer satisfaction and conflict resolution in a variety of high pressure situations requiring patience and tactful negotiation skills. (dealing with stressed, tired patrons after leaving a court hearing or a long day at work)-Accurate input of billing information for subscribed patrons (billing the appropriate entity at the appropriate time to ensure continued access to the parking facility)-Appropriately directing traffic when technical issues required external repair services (a lane was unusable and had to be blocked at the exit gates)-Troubleshooting TCP/IP issues with video monitoring systems used to identify patron vehicles and maintain security (loss prevention)