Management Rights. Looked after a townhouse complex, this included property management as well as the caretaking side of the complex. Had to liaise with property owners, tenants, tradespeople, Body corporate and the committee. With the property management side, I used to process tenant applications, ie a comprehensive check, from tenant default agencies, references from previous real estates agent, employment confirmation. The software used was Property Me, this was ideal for entry, exit and… Show more Management Rights. Looked after a townhouse complex, this included property management as well as the caretaking side of the complex. Had to liaise with property owners, tenants, tradespeople, Body corporate and the committee. With the property management side, I used to process tenant applications, ie a comprehensive check, from tenant default agencies, references from previous real estates agent, employment confirmation. The software used was Property Me, this was ideal for entry, exit and routine inspections, as this was mobile and allowed to take and upload pictures during the inspection. Used to import the trust account file from the bank for rent payments, this was beneficial in controlling and preventing rent arrears. On the very few occasions when a tenant fell into arrears this was always rectified by following the correct process. Show less

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Trained new associates in successful sales and performance strategies.• Assisted sales team with completing customer… Show more • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Trained new associates in successful sales and performance strategies.• Assisted sales team with completing customer transactions and managing issues.• Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.• Reviewed and analysed operational records and reports to project sales and determine profitability. Show less

• Put together realistic budgets based upon costs and fees for successfully operating business.• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.• Kept all building areas and equipment functional and well-organized to promote business performance.• Trained cafe employees to consistently exceed customers' expectations and provide superior service.• Handled business administration functions such as payroll, cash… Show more • Put together realistic budgets based upon costs and fees for successfully operating business.• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.• Kept all building areas and equipment functional and well-organized to promote business performance.• Trained cafe employees to consistently exceed customers' expectations and provide superior service.• Handled business administration functions such as payroll, cash register counting and supply ordering.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Show less