• Reporting to SVP Business Operations with a Global team of engineers• Responsible support of SungardAS OSS/monitoring/Automation toolset and all underlying infrastructure across the enterprise• Work to Capex and Opex budgets, identify and execute cost saving measures• Partner with other business units to deliver a highly available and supportable toolset• Lead teams through transformation of business and integration

• Reporting to SVP Business Operations with a Global team of engineers• Responsible support of SungardAS OSS/monitoring/Automation toolset and all underlying infrastructure across the enterprise• Work to Capex and Opex budgets, identify and execute cost saving measures• Partner with other business units to deliver a highly available and supportable toolset• Lead teams through transformation of business and integration

• Use team and infrastructure as a model to transform and right set challenged areas of the business• Assume responsibility for Operational support for OSS monitoring/automation applications and engineering support for Enterprise infrastructure globally (2020-present) • Integrate with and lead engineering teams from disparate lines of business to implement global infrastructure standards (2018-2020)• Assumed management of Voice Engineering team to re-build and support global telephony infrastructure refresh. (2017-2018)• History of implementing cost savings exceeding $3Million (2017-2019)• Lead team to drive infrastructure expansion and meet milestones in support of 2-year monitoring/automation platform roll out• Manage 3rd party suppliers and vendor relationships as required

November 2015– January 2017• Focus on rebuilding and driving globalization of Managed Services tools infrastructure across US and EMEA• Build and lead team to support compute, network, and storage for infrastructure as a platform model• Define processes and procedures surrounding infrastructure support and LCM• Partner with Security/Compliance teams to ensure PCI, SOC, ISO audit success• Act as technical and managerial escalation point for team

• Build and lead cross disciplinary team to deliver aggressive product roadmap from conceptthrough deployment.• Develop and deliver training programs in support of new product releases.• Work to budget while deploying new product releases.• Implemented and assumed ownership of global lab infrastructure

• Build a new team within the organization to provide lifecycle engineering for shared infrastructure and existing managed service offerings.• Implemented and managed program to provide tier 4 support for existing service offerings.• Initiated process for internal licensing reporting, resulting in $275K annual opex savings.• Coordinate and drive shared SAN lifecycle and consolidation project for cost saving initiatives.• Manage and perform regular/annual performance reviews and salary planning for 2 teams.• Developed and managed partner relationships with multiple vendors.• Manage and perform regular/annual performance reviews and salary planning for 2 teams.• Developed and managed partner relationships with multiple vendors.

• Responsible for lifecycle budget and planning for all internal infrastructures.• Partner with internal stakeholders to initiate cost saving incentives.• Architected and deployed second site/failover infrastructure.• Oversee and plan project activities engineering team• Particiate in annual performance reviews• Provide engineering and architecture support as needed

• Architect virtual infrastructure refresh, reducing datacenter footprint by 60%• Design and implemented multi-site call recording solution• Act as technical lead for audit team during annual PCI audits.• Plan and execute consolidation and virtualization plan for existing EOL compute • Management and support of compute and network infrastructure • Discovery and documentation of existing infrastructure• Implement process and procedures for support of internal management infrastructure• Provide 24x7 support for infrastructure

• Perform Windows systems engineering support for managed customer equipment.• Support of OS, Domain Services, Antivirus, Monitoring and virtualization software.• Manage workload and resolution of incidents through ticketing system.

Windows system engineering including administration and design of Domain services and Active Directory. Support multiple backup technologies, including TSM, Commvault and NetBackupAdministration and management of Avaya voice systems and enterprise wide printing systems

Administration of Windows servers and Cisco network hardware. Provided Desktop support for 280 users in 3 sites.