Ron Beerman Email & Phone Number

Cincinnati, Ohio, Us

I lead the best teams in the industry to deliver altafiber and Hawaiian Telcom’s voice, data and entertainment services. Our teams engineer and construct Cincinnati and Hawaii’s only fiber networks and evolve our networks to deliver the services enabled by these fiber networks. We continue to grow our Network Engineering and Operations organizations with an ITIL best practice based Service Management program that ensures we are constantly focused on the exceeding Customer expectations. Services my teams have deployed and support range from traditional switched voice to VoIP, dedicated internet, Metro Ethernet and MPLS services, as well as video, next generation GPON deployment and multi gig + residential high-speed internet. Our Network Operations and Technology teams continue to drive innovation and transformation of our traditional and strategic networks and drive operational excellence to exceed our customer’s expectations!

I lead the best teams in the industry to deliver and operate Cincinnati Bell and Hawaiian Telcom’s voice, data and entertainment services. Our Network Planning and Engineering teams build and manage Cincinnati and Hawaii’s only fiber networks and ensure that the proper network infrastructures are available in a manner that meets customer demand for service delivery and consistent with our long term strategic plans.My Technology team is focused on network innovation, strategy and consolidation, providing best in class capabilities for our Residential, Business and Wholesale Customers and helping to drive technology enabled services across our copper and fiber networks. My Network Reliability and Operations teams, including our Central Office Operations group and Network Operations Centers in Cincinnati and Hawaii, help support our networks and ensure our services are exceeding our Customer's expectations.We continue to grow our Network Engineering and Operations organizations with an ITIL best practice based Service Management program that ensures we are constantly focused on the exceeding expectations in service delivery and customer experience. Services my teams have deployed and support range from traditional switched voice to VoIP, dedicated internet, Metro Ethernet and MPLS services, as well as video, next generation GPON deployment and 1 gig + residential high-speed internet. We continue to drive innovation and transformation of our traditional and strategic networks and drive operational excellence in service delvery across all of our services.

Cincinnati Bell is a leading provider of communications, technology and entertainment services for Residence and Business customers in Ohio, Kentucky and Indiana.Responsible for managing industry leading Field Operations, Central Office Operations and Network Operations teams with a 150M+ capital / expense budget. Our teams ensure an effective and efficient delivery of all installation, repair and 24-hour support for our strategic fiber and copper networks central to all Residential and Business high speed internet, Metro Ethernet, video, VoIP, voice and data telecommunication services. We are constantly working to improve our customer service and delivery experiences through further investment in the implementation and maturity of an ITIL based ITSM Service Management program, and investment in industry leading tools, processes and services.Our teams convert short and long term strategies and changing business demands into highly executed successes that help our Customers compete and win on an everyday basis!

Responsible for providing unparalleled customer service experiences for the technical and business services provided by Cincinnati Bell and CBTS. My team handles all Technology Strategy, Outside and Inside planning, Engineering and Construction of our Strategic Fiber Build, Core Network Build and Operations. We are lead strategic and powerful change through network evolution, transformation and innovation!We are constantly working to improve our customer service and delivery experiences through further investment in the implementation and maturity of an ITIL based ITSM Service Management program, and investment in industry leading tools, processes and services.Have a question about the products or services offered by Cincinnati Bell and CBTS, or how we might be able to better support the products and services you already buy from us? Just ask!

- Support the development and maintenance of the dispatch and repair applications supporting multiple services including about 500,000 consumer customers and nearly 1000 employees- Provide application and project management support for Customer Operations and Call Center organizations.- Drive for cost savings within the application suite managed by the team- Drive for system consolidation among the applications supported- Work with Six Sigma to provide cost savings, reduction of rework and enhanced processes within Customer Operations and the Call Center organizations- Facilitate the creation of processes and system solutions to provide more efficient data and workflow opportunities

- Project Management of several large projects, including the implementation of the TaskForce dispatch system, and the integration of DSL System applications with several ordering platforms within Cincinnati Bell- Team development and management responsibilities of four direct reports- Part of the CBT DSL Team, responsible for support of the Swoop / Talon ADSL application suite. - Code Development, testing and production support of Change and trouble requests for supporting ADSL high speed internet products- New Development of related .NET Web Applications- Project Management of new and ongoing projects within the DSL Team- Management of Development tasks within the DSL Team

- Development and testing of Microsoft Metadirectory implementation within ZoomTown.com- Served as part of the ABOSS/VAM Team which focused on developing a message based web portal for ordering and service related requests of Fuse and ZoomTown products.- Responsible for the design, planning and implementation of an enterprise class network for ZoomTown.com- Responsible for team development and management of the ZoomTown IT Team, which included responsibilities for the ZoomTown Intranet, application and server support, desktop services and network administration.- Responsible for coordinating internal launches of ZoomTown customer applications such as Intertainer, ZoomTown University and video-on-demand applications.- Earned a 5 out of 5 customer satisfaction rating for desktop, network and application services within ZoomTown.com- Supported the migration of the Broadwing Managed Hosting internal network, desktop resources and applications.- Migration to a full Active Directory enabled Windows 2000 network environment.- Testing and implementation of the Cisco Wireless network to conserve on network capital costs and efficiency losses.

- Provided operations and escalation support for Fuse and ZoomTown customer helpdesks, assisting in the management of seven customer service locations and responsible for customer satisfaction for dialup FUSE ISP and ZoomTown ADSL.- Worked to reduce overall customer satisfaction costs through root cause analysis and problem solving.- Reduced the existing customer service costs by combining several existing customer service locations and providing application and communication improvements to improve efficiency and problem tracking.- Participated as part of the ADSL launch team, working as a project manager for several key launch functions, including customer service and the development of the Third Party Vendor scheduling and ordering applications.- Coordination of the RFQ creation and selection process for the third party installation teams responsible for ADSL customer installations.

- Facilitated and managed a ten person vendor development team, responsible for ongoign support and development of the Cincinnati Bell Lotus Notes application environment.- Performed design, development and implementation fuctions for the Work Group Computing Applicaion team, providing company wide web based and desktop solutions.- Developed and documented process flows for change control, application requirements and support infrastructure.- Participated as a member of the initial Cincinnati Bell Internet Team.

- Facilitated PC and network setup for six Cincinnati Bell Wireless Retail locations, working under a tight deadline to provide all telecom and network solutions.- Provided project management in the development of ISDN based video conferencing for Cincinnati Bell customer service reps through the Cincinnati Bell Wireless stores.- Coordinated the installation of the AT&T Bisnet network accross Cincinnati Bell.- Responsible for support of all virtual office and dialup remote computing solutions.

Indianapolis, In, Us

Delta Chi was a great experience for me, not just because I ended up with friends and brothers I still value very much today, but also because of the opportunities it provided me from a leadership perspective. While at Delta Chi, I was chapter president, alumni secretary and served on our Inter-fraternity Council at Miami University.

Bachelors, Managment Information Systems

Mba, Information Technology